# Me cerraron la cuenta

**URL:** <https://community.deriv.com/t/me-cerraron-la-cuenta/73982>\
**Category:** General Discussion\
**Created:** [February 5, 2024, 2:53am UTC](https://community.deriv.com/t/me-cerraron-la-cuenta/73982 "2024-02-05T02:53:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ateeter-aigrets-2](https://avatars.discourse-cdn.com/v4/letter/a/35a633/32.png) [@ateeter-aigrets-2](https://community.deriv.com/u/ateeter-aigrets-2)\
**Post date:** [February 5, 2024, 2:53am UTC](https://community.deriv.com/t/me-cerraron-la-cuenta/73982/1 "2024-02-05T02:53:36Z")

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Se me calló el teléfono al agua y cuando abrí en mi nuevo teléfono y no puedo volver a a usarla necesito su ayuda

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**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\
**Post date:** [February 6, 2024, 7:01pm UTC](https://community.deriv.com/t/me-cerraron-la-cuenta/73982/2 "2024-02-06T19:01:59Z")

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Hello @ateeter-aigrets-2,

Thank you for joining our community and for leaving us a comment.

We are truly sorry to hear that you are facing such an inconvenience.

Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data.

We’ll work with you to resolve any issues as quickly as possible.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
> Trading platforms designed with you in mind.

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**Author:** ![ateeter-aigrets-2](https://avatars.discourse-cdn.com/v4/letter/a/35a633/32.png) [@ateeter-aigrets-2](https://community.deriv.com/u/ateeter-aigrets-2)\
**Post date:** [February 6, 2024, 8:17pm UTC](https://community.deriv.com/t/me-cerraron-la-cuenta/73982/3 "2024-02-06T20:17:37Z")

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Dale muchas gracias, espero poder solucionar este problema rápido , que puedo hacer para que me rehabiliten mi cuenta y poder operar?