# MetaTrader 5 \> Login Failed \> Invalid Account - but Correct Login Details entered

**URL:** <https://community.deriv.com/t/metatrader-5-login-failed-invalid-account-but-correct-login-details-entered/34114>\
**Category:** General Discussion\
**Created:** [July 30, 2022, 1:23pm UTC](https://community.deriv.com/t/metatrader-5-login-failed-invalid-account-but-correct-login-details-entered/34114 "2022-07-30T13:23:46Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![chiasms-achates-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/chiasms-achates-2/32/2736_2.png) [@chiasms-achates-2](https://community.deriv.com/u/chiasms-achates-2)\
**Post date:** [July 30, 2022, 1:23pm UTC](https://community.deriv.com/t/metatrader-5-login-failed-invalid-account-but-correct-login-details-entered/34114/1 "2022-07-30T13:23:47Z")

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Hi. I entered all my correct Deriv login details on MetaTrader 5 Desktop. Access failed; says invalid account. Tried numerous times. Login is correct; Server is correct; password is correct.  
Tried password reset ; still no access.

That same login details work successfully on mobile app MetaTrader 5.

How can I fix this.

Or ; open another Demo account ?

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**Author:** ![Deriv\_adminN5](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn5/32/5126_2.png) [@Deriv\_adminN5](https://community.deriv.com/u/Deriv_adminN5)\
**Post date:** [July 31, 2022, 10:49am UTC](https://community.deriv.com/t/metatrader-5-login-failed-invalid-account-but-correct-login-details-entered/34114/2 "2022-07-31T10:49:37Z")

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Hi chiasms-achates-2,

Thank you for joining the community! For better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.

![](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/90a9941d866b155895680c37a65a8221e6208cbd.png)[Contact Us | Online Trading | Deriv.com 1](https://deriv.com/contact_us/)

### [Online trading with Deriv | Simple. Flexible. Reliable. 1](https://deriv.com/contact_us/)

Regards,

[Deriv.com](http://deriv.com/)

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**Author:** ![bharals-aciform-2](https://avatars.discourse-cdn.com/v4/letter/b/3be4f8/32.png) [@bharals-aciform-2](https://community.deriv.com/u/bharals-aciform-2)\
**Post date:** [January 5, 2023, 7:38pm UTC](https://community.deriv.com/t/metatrader-5-login-failed-invalid-account-but-correct-login-details-entered/34114/3 "2023-01-05T19:38:13Z")

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How do i log in to my old acc

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [January 6, 2023, 9:19am UTC](https://community.deriv.com/t/metatrader-5-login-failed-invalid-account-but-correct-login-details-entered/34114/4 "2023-01-06T09:19:11Z")

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Hi @bharals-aciform-2. Thank you for joining our community! Due to data protection of your account’s details, we suggest you reach out to our [Live Chat support](https://deriv.com/) for better assistance.