# MetaTrader Real Account frozen **URL:** \ **Category:** FAQ\ **Created:** [August 27, 2020, 3:53pm UTC](https://community.deriv.com/t/metatrader-real-account-frozen/3803 "2020-08-27T15:53:09Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![buriels-abluent-2](https://avatars.discourse-cdn.com/v4/letter/b/67e7ee/32.png) [@buriels-abluent-2](https://community.deriv.com/u/buriels-abluent-2)\ **Post date:** [August 27, 2020, 3:53pm UTC](https://community.deriv.com/t/metatrader-real-account-frozen/3803/1 "2020-08-27T15:53:09Z")
Good Day. Deriv what is happening with our MT5 real accounts? The broker just froze and we have open trades, please be more Professional. This is VERY UNFAIR to us retail traders, random freezing of accounts. Fix this problem NOW. ---
**Author:** ![bessera-acantha-2](https://avatars.discourse-cdn.com/v4/letter/b/49beb7/32.png) [@bessera-acantha-2](https://community.deriv.com/u/bessera-acantha-2)\ **Post date:** [September 19, 2020, 3:03am UTC](https://community.deriv.com/t/metatrader-real-account-frozen/3803/2 "2020-09-19T03:03:24Z")
Good day, My Deriv is failing to upload charts. How best can l fix the problem ---
**Author:** ![Deriv-Alvia](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv-alvia/32/659_2.png) [@Deriv-Alvia](https://community.deriv.com/u/Deriv-Alvia)\ **Post date:** [September 22, 2020, 8:19am UTC](https://community.deriv.com/t/metatrader-real-account-frozen/3803/3 "2020-09-22T08:19:22Z")
First of all, please make sure that you have successfully logged in to your MT5 account. Note that if you are logged into the MT5 synthetic account, you will only be able to see charts for synthetic indices. You will not be able to see charts for other markets like forex. The same goes if you are logged in to MT5 financial account, you will not be able to see charts other than forex markets. Therefore, please check if you are logged in to the correct type MT5 account in order to see the charts of your preferred market. For further assistance, please contact us via live chat : ) ---
**Author:** ![Linda](https://avatars.discourse-cdn.com/v4/letter/l/67e7ee/32.png) [@Linda](https://community.deriv.com/u/Linda)\ **Post date:** [August 29, 2022, 7:56am UTC](https://community.deriv.com/t/metatrader-real-account-frozen/3803/4 "2022-08-29T07:56:46Z")
I also just had a freeze issue but realised it was around a maintenance time of which I had been informed. Thanks to the support team for sorting it out for me. ---
**Author:** ![begloom-achaque-2](https://avatars.discourse-cdn.com/v4/letter/b/9de053/32.png) [@begloom-achaque-2](https://community.deriv.com/u/begloom-achaque-2)\ **Post date:** [September 2, 2022, 6:28pm UTC](https://community.deriv.com/t/metatrader-real-account-frozen/3803/5 "2022-09-02T18:28:04Z")
I have experienced the same issue today and think it is very unfair and extremely unprofessional! ---
**Author:** ![blitzes-academy-2](https://avatars.discourse-cdn.com/v4/letter/b/e9c0ed/32.png) [@blitzes-academy-2](https://community.deriv.com/u/blitzes-academy-2)\ **Post date:** [September 22, 2022, 1:50pm UTC](https://community.deriv.com/t/metatrader-real-account-frozen/3803/6 "2022-09-22T13:50:12Z")
My order box is frozen. I can not place trades nor modify on my MT5 on my laptop. However, I can do that on my phone. Please what should i do? ---
**Author:** ![blitzes-academy-2](https://avatars.discourse-cdn.com/v4/letter/b/e9c0ed/32.png) [@blitzes-academy-2](https://community.deriv.com/u/blitzes-academy-2)\ **Post date:** [September 22, 2022, 1:51pm UTC](https://community.deriv.com/t/metatrader-real-account-frozen/3803/7 "2022-09-22T13:51:12Z")
My order box is frozen. I can not place trades nor modify on my MT5 on my laptop. However, I can do that on my phone. Please what should i do?