# Mt 5 problem

**URL:** https://community.deriv.com/t/mt-5-problem/71200
**Category:** Trading Platforms
**Created:** [December 25, 2023, 4:02pm UTC](https://community.deriv.com/t/mt-5-problem/71200 "2023-12-25T16:02:21Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![carceag-aeneous-2](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@carceag-aeneous-2](https://community.deriv.com/u/carceag-aeneous-2)
#### Post date: [December 25, 2023, 4:02pm UTC](https://community.deriv.com/t/mt-5-problem/71200/1 "2023-12-25T16:02:21Z")

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I have problems with the Mt5 platform, it does not allow me to open operations and I have the correct identity and address versions

 ![Captura de pantalla 2023-12-25 a la(s) 10.53.37.jpeg](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/f/ffe0413e54d09853b2c5f92b52b5b1a4e6a5ca08.png)

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### Author: ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)
#### Post date: [December 27, 2023, 8:37pm UTC](https://community.deriv.com/t/mt-5-problem/71200/2 "2023-12-27T20:37:44Z")

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Hello @carceag-aeneous-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat. We’re here to help and would be delighted to assist you further. Thank you!