# MT5 accounts disappeared

**URL:** <https://community.deriv.com/t/mt5-accounts-disappeared/46331>\
**Category:** General Discussion\
**Created:** [February 9, 2023, 8:08am UTC](https://community.deriv.com/t/mt5-accounts-disappeared/46331 "2023-02-09T08:08:23Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![benthos-adinole-2](https://avatars.discourse-cdn.com/v4/letter/b/898d66/32.png) [@benthos-adinole-2](https://community.deriv.com/u/benthos-adinole-2)\
**Post date:** [February 9, 2023, 8:08am UTC](https://community.deriv.com/t/mt5-accounts-disappeared/46331/1 "2023-02-09T08:08:24Z")

</div>

My MT5 accounts are not being displayed on my account, since last week. Need help because i cant access them.

---

<div class="post-metadata">

**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\
**Post date:** [February 9, 2023, 12:36pm UTC](https://community.deriv.com/t/mt5-accounts-disappeared/46331/2 "2023-02-09T12:36:43Z")

</div>

Hello @benthos-adinole-2 ,

Thank you for joining the community and for leaving us a comment.  
We are truly sorry to hear that you are facing such an issue.

For better protection of your account’s data, you may reach out to our Customer Support team which is available 24/7 via the Live Chat.  
We will work with you to resolve any issue as quickly as possible.

Thank you.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)**
>
> Trading platforms designed with you in mind.

---

<div class="post-metadata">

**Author:** ![benthos-adinole-2](https://avatars.discourse-cdn.com/v4/letter/b/898d66/32.png) [@benthos-adinole-2](https://community.deriv.com/u/benthos-adinole-2)\
**Post date:** [February 9, 2023, 5:12pm UTC](https://community.deriv.com/t/mt5-accounts-disappeared/46331/3 "2023-02-09T17:12:21Z")

</div>

So how long should I expect to wait because I wanted to deposit into my account

---

<div class="post-metadata">

**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\
**Post date:** [February 9, 2023, 5:37pm UTC](https://community.deriv.com/t/mt5-accounts-disappeared/46331/4 "2023-02-09T17:37:25Z")

</div>

Hello @benthos-adinole-2, thank you for your reply. We are sorry for the inconvenience you are facing. Please note that our agents can assist you via Live Chat. Kindly contact our [customer support](https://deriv.com/contact_us/).

---

<div class="post-metadata">

**Author:** ![benthos-adinole-2](https://avatars.discourse-cdn.com/v4/letter/b/898d66/32.png) [@benthos-adinole-2](https://community.deriv.com/u/benthos-adinole-2)\
**Post date:** [February 9, 2023, 6:18pm UTC](https://community.deriv.com/t/mt5-accounts-disappeared/46331/5 "2023-02-09T18:18:09Z")

</div>

Your live support is not working. The virtual robot doesn’t recognise my enquiries. Need assistance from a person.

---

<div class="post-metadata">

**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\
**Post date:** [February 9, 2023, 6:32pm UTC](https://community.deriv.com/t/mt5-accounts-disappeared/46331/6 "2023-02-09T18:32:47Z")

</div>

Hello @benthos-adinole-2. Thank you for your reply. Kindly note that, in live chat, before you are directed to an agent to be assisted in real-time, you are first helped by a robot so your issue can be addressed to the relevant department. You can type “talk to support” to be directed to an agent. We inform you that the waiting time will depend on the queue of customers in attendance. You can refer to the below article on [Live Chat](https://deriv.com/) for more information.

> [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541):
>
> Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon on our webpage. If you’re logged in, you can also see it in your account. You can be assisted in languages o…