# MT5 accounts disappeared **URL:** \ **Category:** General Discussion\ **Created:** [February 9, 2023, 8:08am UTC](https://community.deriv.com/t/mt5-accounts-disappeared/46331 "2023-02-09T08:08:23Z")\ **Posts on this page:** 1\ **Showing post:** 6
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [February 9, 2023, 6:32pm UTC](https://community.deriv.com/t/mt5-accounts-disappeared/46331/6 "2023-02-09T18:32:47Z")
Hello @benthos-adinole-2. Thank you for your reply. Kindly note that, in live chat, before you are directed to an agent to be assisted in real-time, you are first helped by a robot so your issue can be addressed to the relevant department. You can type “talk to support” to be directed to an agent. We inform you that the waiting time will depend on the queue of customers in attendance. You can refer to the below article on [Live Chat](https://deriv.com/) for more information. > [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541): > > Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon on our webpage. If you’re logged in, you can also see it in your account. You can be assisted in languages o… --- _[View the full topic](https://community.deriv.com/t/mt5-accounts-disappeared/46331)._