# MT5 and Web Trader Stuck

**URL:** <https://community.deriv.com/t/mt5-and-web-trader-stuck/18335>\
**Category:** Trading Platforms\
**Created:** [September 27, 2021, 8:05am UTC](https://community.deriv.com/t/mt5-and-web-trader-stuck/18335 "2021-09-27T08:05:27Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![avoider-acouchi-2](https://avatars.discourse-cdn.com/v4/letter/a/ecae2f/32.png) [@avoider-acouchi-2](https://community.deriv.com/u/avoider-acouchi-2)\
**Post date:** [September 27, 2021, 8:05am UTC](https://community.deriv.com/t/mt5-and-web-trader-stuck/18335/1 "2021-09-27T08:05:27Z")

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Hi,

My MT5 on PC and on Mobile are stuck. Web trader is also stuck. I have open trades and its 20 minutes now since they all got stuck.

Please help, what can I do??

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**Author:** ![cecally-abogado-2](https://avatars.discourse-cdn.com/v4/letter/c/a9adbd/32.png) [@cecally-abogado-2](https://community.deriv.com/u/cecally-abogado-2)\
**Post date:** [September 27, 2021, 8:08am UTC](https://community.deriv.com/t/mt5-and-web-trader-stuck/18335/2 "2021-09-27T08:08:07Z")

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the same thing is happening to me now

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**Author:** ![adonize-acetals-2](https://avatars.discourse-cdn.com/v4/letter/a/8edcca/32.png) [@adonize-acetals-2](https://community.deriv.com/u/adonize-acetals-2)\
**Post date:** [September 27, 2021, 8:11am UTC](https://community.deriv.com/t/mt5-and-web-trader-stuck/18335/3 "2021-09-27T08:11:16Z")

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I thought I was the only one. Just realized that my MT5 data quote or opening and closing of trades isn’t working either.

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**Author:** ![cheeter-acraein-2](https://avatars.discourse-cdn.com/v4/letter/c/46a35a/32.png) [@cheeter-acraein-2](https://community.deriv.com/u/cheeter-acraein-2)\
**Post date:** [September 27, 2021, 8:12am UTC](https://community.deriv.com/t/mt5-and-web-trader-stuck/18335/4 "2021-09-27T08:12:04Z")

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Mine as well…everything is frozen. I can not close my traded

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**Author:** ![blamers-abraser-2](https://avatars.discourse-cdn.com/v4/letter/b/4da419/32.png) [@blamers-abraser-2](https://community.deriv.com/u/blamers-abraser-2)\
**Post date:** [September 27, 2021, 8:13am UTC](https://community.deriv.com/t/mt5-and-web-trader-stuck/18335/5 "2021-09-27T08:13:50Z")

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Mine too…Can someone explain this to us?

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**Author:** ![adpress-acerber-2](https://avatars.discourse-cdn.com/v4/letter/a/ee59a6/32.png) [@adpress-acerber-2](https://community.deriv.com/u/adpress-acerber-2)\
**Post date:** [September 27, 2021, 8:22am UTC](https://community.deriv.com/t/mt5-and-web-trader-stuck/18335/6 "2021-09-27T08:22:21Z")

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yep…we doomed haha, Why do maintanance in the Morning.

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**Author:** ![alferes-adermia-1](https://avatars.discourse-cdn.com/v4/letter/a/ac91a4/32.png) [@alferes-adermia-1](https://community.deriv.com/u/alferes-adermia-1)\
**Post date:** [September 27, 2021, 8:22am UTC](https://community.deriv.com/t/mt5-and-web-trader-stuck/18335/7 "2021-09-27T08:22:30Z")

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My MT5 on mobile are stuck, web trade is also stuck and I’ve got ongoing trade and my margin is very low… help so I don loose my account

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**Author:** ![adpress-acerber-2](https://avatars.discourse-cdn.com/v4/letter/a/ee59a6/32.png) [@adpress-acerber-2](https://community.deriv.com/u/adpress-acerber-2)\
**Post date:** [September 27, 2021, 8:23am UTC](https://community.deriv.com/t/mt5-and-web-trader-stuck/18335/8 "2021-09-27T08:23:26Z")

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there is nothing you can do, unfortunately.

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**Author:** ![beastly-abiders-2](https://avatars.discourse-cdn.com/v4/letter/b/e495f1/32.png) [@beastly-abiders-2](https://community.deriv.com/u/beastly-abiders-2)\
**Post date:** [September 27, 2021, 8:23am UTC](https://community.deriv.com/t/mt5-and-web-trader-stuck/18335/9 "2021-09-27T08:23:44Z")

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Server and site both are down since long…when is it going to restore???

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**Author:** ![alferes-adermia-1](https://avatars.discourse-cdn.com/v4/letter/a/ac91a4/32.png) [@alferes-adermia-1](https://community.deriv.com/u/alferes-adermia-1)\
**Post date:** [September 27, 2021, 8:23am UTC](https://community.deriv.com/t/mt5-and-web-trader-stuck/18335/10 "2021-09-27T08:23:53Z")

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Y’all need to do better, why do maintainance without warning traders ???

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**Author:** ![avoider-acouchi-2](https://avatars.discourse-cdn.com/v4/letter/a/ecae2f/32.png) [@avoider-acouchi-2](https://community.deriv.com/u/avoider-acouchi-2)\
**Post date:** [September 27, 2021, 8:49am UTC](https://community.deriv.com/t/mt5-and-web-trader-stuck/18335/11 "2021-09-27T08:49:52Z")

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Now working. Hey, not good.