# MT5 log in

**URL:** <https://community.deriv.com/t/mt5-log-in/53152>\
**Category:** General Discussion\
**Created:** [April 14, 2023, 9:50am UTC](https://community.deriv.com/t/mt5-log-in/53152 "2023-04-14T09:50:03Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![berendo-acetate-2](https://avatars.discourse-cdn.com/v4/letter/b/2acd7d/32.png) [@berendo-acetate-2](https://community.deriv.com/u/berendo-acetate-2)\
**Post date:** [April 14, 2023, 9:50am UTC](https://community.deriv.com/t/mt5-log-in/53152/1 "2023-04-14T09:50:03Z")

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I tryd to to log in to my MT5 account but it always says failed to log in 8 renew my password but still tells me the same thing please help

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**Author:** ![Deriv\_adminN9](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn9/32/5512_2.png) [@Deriv\_adminN9](https://community.deriv.com/u/Deriv_adminN9)\
**Post date:** [April 14, 2023, 10:34am UTC](https://community.deriv.com/t/mt5-log-in/53152/2 "2023-04-14T10:34:29Z")

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Dear @berendo-acetate-2, to assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve the connection issue as quickly as possible.

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**Author:** ![berendo-acetate-2](https://avatars.discourse-cdn.com/v4/letter/b/2acd7d/32.png) [@berendo-acetate-2](https://community.deriv.com/u/berendo-acetate-2)\
**Post date:** [April 15, 2023, 8:08pm UTC](https://community.deriv.com/t/mt5-log-in/53152/3 "2023-04-15T20:08:28Z")

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Can you please help I forgot my MT5 password please

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**Author:** ![berendo-acetate-2](https://avatars.discourse-cdn.com/v4/letter/b/2acd7d/32.png) [@berendo-acetate-2](https://community.deriv.com/u/berendo-acetate-2)\
**Post date:** [April 15, 2023, 8:11pm UTC](https://community.deriv.com/t/mt5-log-in/53152/4 "2023-04-15T20:11:34Z")

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Totally i can’t remember it and i want to log in but it’s asking for a password please help me to retrieve my account password please

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [April 16, 2023, 3:37am UTC](https://community.deriv.com/t/mt5-log-in/53152/5 "2023-04-16T03:37:05Z")

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Dear @berendo-acetate-2 , thank you for joining our community! We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.

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