# MT5 login error

**URL:** <https://community.deriv.com/t/mt5-login-error/87342>\
**Category:** General Discussion\
**Created:** [August 29, 2024, 1:10pm UTC](https://community.deriv.com/t/mt5-login-error/87342 "2024-08-29T13:10:54Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![altoist-agonium-2](https://avatars.discourse-cdn.com/v4/letter/a/e95f7d/32.png) [@altoist-agonium-2](https://community.deriv.com/u/altoist-agonium-2)\
**Post date:** [August 29, 2024, 1:10pm UTC](https://community.deriv.com/t/mt5-login-error/87342/1 "2024-08-29T13:10:54Z")

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when i go from deriv app to mt5 app for login my acc , mt5 app shows me authorization failed, and deriv is not shown in broker list or searching list, i deleted the mt5 and reinstall again & again , but same issue is occuring, 😢😢😢

 ![Screenshot_20240825_122254](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/d/d6a644c06a95bd268a9a1631cad631d8fbce6722.jpeg)

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**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\
**Post date:** [August 29, 2024, 5:40pm UTC](https://community.deriv.com/t/mt5-login-error/87342/2 "2024-08-29T17:40:14Z")

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Hello @altoist-agonium-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case.

If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

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**Author:** ![catchup-abiders-2](https://avatars.discourse-cdn.com/v4/letter/c/aca169/32.png) [@catchup-abiders-2](https://community.deriv.com/u/catchup-abiders-2)\
**Post date:** [September 17, 2024, 7:21am UTC](https://community.deriv.com/t/mt5-login-error/87342/3 "2024-09-17T07:21:41Z")

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i can’t login with mt5 desktop

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**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\
**Post date:** [September 17, 2024, 10:54pm UTC](https://community.deriv.com/t/mt5-login-error/87342/4 "2024-09-17T22:54:24Z")

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Dear @catchup-abiders-2, thank you for joining the community! We regret to note this. However, we would need to check further on your issue.

Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

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**Author:** ![calthas-acolous-2](https://avatars.discourse-cdn.com/v4/letter/c/4af34b/32.png) [@calthas-acolous-2](https://community.deriv.com/u/calthas-acolous-2)\
**Post date:** [July 31, 2025, 8:50am UTC](https://community.deriv.com/t/mt5-login-error/87342/5 "2025-07-31T08:50:51Z")

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I cannot login to my platform on MT5 it says invalid account

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [July 31, 2025, 10:45am UTC](https://community.deriv.com/t/mt5-login-error/87342/6 "2025-07-31T10:45:39Z")

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Hi, @calthas-acolous-2 Thank you for reaching out to us, and we’re sorry for the inconvenience experienced. We recommend that you contact us via LiveChat or WhatsApp for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.