# MT5 password reset failed

**URL:** <https://community.deriv.com/t/mt5-password-reset-failed/86982>\
**Category:** General Discussion\
**Created:** [June 11, 2024, 9:00pm UTC](https://community.deriv.com/t/mt5-password-reset-failed/86982 "2024-06-11T21:00:22Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![arcings-abusage-2](https://avatars.discourse-cdn.com/v4/letter/a/bb73d2/32.png) [@arcings-abusage-2](https://community.deriv.com/u/arcings-abusage-2)\
**Post date:** [June 11, 2024, 9:00pm UTC](https://community.deriv.com/t/mt5-password-reset-failed/86982/1 "2024-06-11T21:00:22Z")

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Hi , I can’t reset my MT5 password. After putting special characters and given a blue line , the system says :" Input Validation failed". I have engaged support for almost 4 times but to no avail .

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**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\
**Post date:** [June 12, 2024, 4:28am UTC](https://community.deriv.com/t/mt5-password-reset-failed/86982/2 "2024-06-12T04:28:48Z")

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Hello @arcings-abusage-2 Thank you for joining our Deriv Community. You may refer to this article on how to reset your MT5 password on [mobile](https://community.deriv.com/t/reset-mt5-password-on-mobile/30635) for web you may also refer [here](https://community.deriv.com/t/how-to-reset-deriv-mt5-password-on-the-web/42182). If the issue persist. Kindly contact us via LiveChat