# MT5 platform closing

**URL:** <https://community.deriv.com/t/mt5-platform-closing/87742>\
**Category:** FAQ\
**Created:** [January 1, 2025, 5:39pm UTC](https://community.deriv.com/t/mt5-platform-closing/87742 "2025-01-01T17:39:48Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![chutzpa-affreux-2](https://avatars.discourse-cdn.com/v4/letter/c/ac8455/32.png) [@chutzpa-affreux-2](https://community.deriv.com/u/chutzpa-affreux-2)\
**Post date:** [January 1, 2025, 5:39pm UTC](https://community.deriv.com/t/mt5-platform-closing/87742/1 "2025-01-01T17:39:48Z")

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Hi when i ever I log in to my deriv platform it keeps closing when i change from let say Vix75 to Vix 10. please assist

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [January 3, 2025, 10:08am UTC](https://community.deriv.com/t/mt5-platform-closing/87742/2 "2025-01-03T10:08:49Z")

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Hi, @chutzpa-affreux-2, Thank you for posting on our community. We’re sorry for the inconvenience experienced.

In regards to this matter, we suggest you perform the following troubleshooting:

- Update your internet browser to the latest version
- Try to log into your account in incognito mode
- Try to log in using another device instead
- Ensure that your internet connection is stable

If you still encounter the same issue after following the suggestion, kindly reach out to our Live Chat support for further assistance. Thank you.