# MT5 problem

**URL:** <https://community.deriv.com/t/mt5-problem/776>\
**Category:** General Discussion\
**Created:** [July 30, 2020, 6:54am UTC](https://community.deriv.com/t/mt5-problem/776 "2020-07-30T06:54:25Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![atomist-abollas-2](https://avatars.discourse-cdn.com/v4/letter/a/eada6e/32.png) [@atomist-abollas-2](https://community.deriv.com/u/atomist-abollas-2)\
**Post date:** [July 30, 2020, 6:54am UTC](https://community.deriv.com/t/mt5-problem/776/1 "2020-07-30T06:54:25Z")

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I’m enable to transfer fund from CR account to MT5, please help to solve this problems, it happened two days ago, I can’t transfer fund from CT to MT5 account, why??? Please help

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**Author:** ![Bala-Deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/bala-deriv/32/11_2.png) [@Bala-Deriv](https://community.deriv.com/u/Bala-Deriv)\
**Post date:** [July 31, 2020, 9:19am UTC](https://community.deriv.com/t/mt5-problem/776/2 "2020-07-31T09:19:53Z")

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Please contact us via Lice Chat for further assistance

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**Author:** ![barless-abrupts-2](https://avatars.discourse-cdn.com/v4/letter/b/e99b99/32.png) [@barless-abrupts-2](https://community.deriv.com/u/barless-abrupts-2)\
**Post date:** [August 2, 2020, 3:53am UTC](https://community.deriv.com/t/mt5-problem/776/3 "2020-08-02T03:53:27Z")

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Please check your live chat I send you a Message there my mt5 not available, also why?

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**Author:** ![barless-abrupts-2](https://avatars.discourse-cdn.com/v4/letter/b/e99b99/32.png) [@barless-abrupts-2](https://community.deriv.com/u/barless-abrupts-2)\
**Post date:** [August 2, 2020, 3:54am UTC](https://community.deriv.com/t/mt5-problem/776/4 "2020-08-02T03:54:15Z")

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@Bala-Deriv please check my mt5 I did contact you guys on live chat

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**Author:** ![casitas-accrual-2](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@casitas-accrual-2](https://community.deriv.com/u/casitas-accrual-2)\
**Post date:** [March 23, 2021, 12:53am UTC](https://community.deriv.com/t/mt5-problem/776/5 "2021-03-23T00:53:03Z")

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hi there, mt5 paltform is frozen, do our trades continue running in the background