MT5 Trading dispute

Dear Members,

If you have a trading dispute you may reach us via live chat and in order to check your case, kindly provide us with the following information:

-MT5 Account number
-Reference ID/number (Trade ID)
-Type of contract
-Time and date of the contract

Please also add a description of the issue that you are facing, the more details the better as this can help with the investigation.

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I opened a sell position on Volatality 50.M5.Around 17H00,$19 was deducted from my account although the market was moving in my favour.There is nothing in history hence I dont have trade ID.