# My account disappeared

**URL:** <https://community.deriv.com/t/my-account-disappeared/22341>\
**Category:** FAQ\
**Created:** [November 7, 2021, 4:01am UTC](https://community.deriv.com/t/my-account-disappeared/22341 "2021-11-07T04:01:48Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![barnmen-acaroid-2](https://avatars.discourse-cdn.com/v4/letter/b/9dc877/32.png) [@barnmen-acaroid-2](https://community.deriv.com/u/barnmen-acaroid-2)\
**Post date:** [November 7, 2021, 4:01am UTC](https://community.deriv.com/t/my-account-disappeared/22341/1 "2021-11-07T04:01:48Z")

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My MT4 doesn’t appear on my account . It is not available and I can’t withdraw. HELP

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**Author:** ![caseman-acnodes-2](https://avatars.discourse-cdn.com/v4/letter/c/67e7ee/32.png) [@caseman-acnodes-2](https://community.deriv.com/u/caseman-acnodes-2)\
**Post date:** [November 7, 2021, 4:08am UTC](https://community.deriv.com/t/my-account-disappeared/22341/2 "2021-11-07T04:08:34Z")

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Sam thing has just happened to me within the last couple of hrs. MT5 Real account has disappeared and logged me out and isn’t even showing. $1200 USD missing…

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**Author:** ![ardelio-acolous-2](https://avatars.discourse-cdn.com/v4/letter/a/8baadc/32.png) [@ardelio-acolous-2](https://community.deriv.com/u/ardelio-acolous-2)\
**Post date:** [November 7, 2021, 5:05am UTC](https://community.deriv.com/t/my-account-disappeared/22341/3 "2021-11-07T05:05:06Z")

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Same thing happened to my account it just disappeared on the website but it shows on MT5 with the amount i have

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**Author:** ![caseman-acnodes-2](https://avatars.discourse-cdn.com/v4/letter/c/67e7ee/32.png) [@caseman-acnodes-2](https://community.deriv.com/u/caseman-acnodes-2)\
**Post date:** [November 7, 2021, 5:16am UTC](https://community.deriv.com/t/my-account-disappeared/22341/4 "2021-11-07T05:16:35Z")

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I’ve just managed to login back into my love account and can see the $$ sitting as well. Just nothing on my main account. 😔

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**Author:** ![chaucer-acrasia-2](https://avatars.discourse-cdn.com/v4/letter/c/e274bd/32.png) [@chaucer-acrasia-2](https://community.deriv.com/u/chaucer-acrasia-2)\
**Post date:** [November 7, 2021, 5:54am UTC](https://community.deriv.com/t/my-account-disappeared/22341/5 "2021-11-07T05:54:49Z")

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I’m also having the same problem. My account don’t show on the dashboard, but they all active on my MT5 app. PLEASE HELP

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**Author:** ![bandore-actings-2](https://avatars.discourse-cdn.com/v4/letter/b/aeb1de/32.png) [@bandore-actings-2](https://community.deriv.com/u/bandore-actings-2)\
**Post date:** [November 7, 2021, 5:56am UTC](https://community.deriv.com/t/my-account-disappeared/22341/6 "2021-11-07T05:56:05Z")

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I’m having the same problems. Please help

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**Author:** ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)\
**Post date:** [January 6, 2022, 3:25pm UTC](https://community.deriv.com/t/my-account-disappeared/22341/7 "2022-01-06T15:25:52Z")

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Hello!  
Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.  
Thank you!

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**Author:** ![bighted-acrogen-2](https://avatars.discourse-cdn.com/v4/letter/b/e19b73/32.png) [@bighted-acrogen-2](https://community.deriv.com/u/bighted-acrogen-2)\
**Post date:** [January 12, 2022, 2:51pm UTC](https://community.deriv.com/t/my-account-disappeared/22341/8 "2022-01-12T14:51:46Z")

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Me to my mt5 account dissapeared

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**Author:** ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)\
**Post date:** [January 12, 2022, 4:07pm UTC](https://community.deriv.com/t/my-account-disappeared/22341/9 "2022-01-12T16:07:48Z")

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Hi [bighted-acrogen-2](https://community.deriv.com/u/bighted-acrogen-2),

Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We will help you at the earliest.  
Thank you!

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**Author:** ![arrange-acetize-2](https://avatars.discourse-cdn.com/v4/letter/a/ba8739/32.png) [@arrange-acetize-2](https://community.deriv.com/u/arrange-acetize-2)\
**Post date:** [March 27, 2022, 1:30am UTC](https://community.deriv.com/t/my-account-disappeared/22341/10 "2022-03-27T01:30:30Z")

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My meta trader 5 account disappeared and i was trading

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**Author:** ![benthos-adinole-2](https://avatars.discourse-cdn.com/v4/letter/b/898d66/32.png) [@benthos-adinole-2](https://community.deriv.com/u/benthos-adinole-2)\
**Post date:** [February 9, 2023, 8:13am UTC](https://community.deriv.com/t/my-account-disappeared/22341/11 "2023-02-09T08:13:18Z")

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Hello.Did you manage to solve this issue.