# My account got locked from transferring from my dollar wallet to my mt5 wallet

**URL:** https://community.deriv.com/t/my-account-got-locked-from-transferring-from-my-dollar-wallet-to-my-mt5-wallet/87776
**Category:** Deriv P2P
**Created:** [January 11, 2025, 9:54pm UTC](https://community.deriv.com/t/my-account-got-locked-from-transferring-from-my-dollar-wallet-to-my-mt5-wallet/87776 "2025-01-11T21:54:37Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![bepaste-albacea-2](https://avatars.discourse-cdn.com/v4/letter/b/a183cd/32.png) [@bepaste-albacea-2](https://community.deriv.com/u/bepaste-albacea-2)
#### Post date: [January 11, 2025, 9:54pm UTC](https://community.deriv.com/t/my-account-got-locked-from-transferring-from-my-dollar-wallet-to-my-mt5-wallet/87776/1 "2025-01-11T21:54:37Z")

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I deposited and my account got locked I couldn’t fund my mt5 from my dollar wallet

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### Author: ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)
#### Post date: [January 20, 2025, 7:38am UTC](https://community.deriv.com/t/my-account-got-locked-from-transferring-from-my-dollar-wallet-to-my-mt5-wallet/87776/2 "2025-01-20T07:38:01Z")

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Hi @bepaste-albacea-2 We apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding!

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