# My account is block why

**URL:** <https://community.deriv.com/t/my-account-is-block-why/17296>\
**Category:** Payments & Transactions\
**Created:** [September 13, 2021, 1:10pm UTC](https://community.deriv.com/t/my-account-is-block-why/17296 "2021-09-13T13:10:06Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![angrite-abounds-2](https://avatars.discourse-cdn.com/v4/letter/a/df788c/32.png) [@angrite-abounds-2](https://community.deriv.com/u/angrite-abounds-2)\
**Post date:** [September 13, 2021, 1:10pm UTC](https://community.deriv.com/t/my-account-is-block-why/17296/1 "2021-09-13T13:10:06Z")

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![Screenshot_20210913-134918_Chrome](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/9fa49824b2383e2306a40b9f91e8aac198dac4fd.jpeg)

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**Author:** ![banquet-achylia-2](https://avatars.discourse-cdn.com/v4/letter/b/f6c823/32.png) [@banquet-achylia-2](https://community.deriv.com/u/banquet-achylia-2)\
**Post date:** [September 13, 2021, 7:58pm UTC](https://community.deriv.com/t/my-account-is-block-why/17296/2 "2021-09-13T19:58:50Z")

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i have deriv account and it refuse to withdraw

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**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [September 17, 2021, 1:41pm UTC](https://community.deriv.com/t/my-account-is-block-why/17296/3 "2021-09-17T13:41:29Z")

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If your cashier is locked, then follow the instructions in your email and it will be unlocked.

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**Author:** ![camises-acridid-2](https://avatars.discourse-cdn.com/v4/letter/c/6bbea6/32.png) [@camises-acridid-2](https://community.deriv.com/u/camises-acridid-2)\
**Post date:** [September 18, 2021, 12:20pm UTC](https://community.deriv.com/t/my-account-is-block-why/17296/4 "2021-09-18T12:20:55Z")

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minha conta esta bloqueada o que faço me ajuda urgente

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**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [September 18, 2021, 6:41pm UTC](https://community.deriv.com/t/my-account-is-block-why/17296/5 "2021-09-18T18:41:01Z")

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@camises-acridid-2 ,. verifique um dos ícones em seu painel e você verá instruções sobre como desbloqueá-lo.