# My account is disable for withdrawal
**URL:** https://community.deriv.com/t/my-account-is-disable-for-withdrawal/2593
**Category:** General Discussion
**Created:** [August 14, 2020, 1:55pm UTC](https://community.deriv.com/t/my-account-is-disable-for-withdrawal/2593 "2020-08-14T13:55:07Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@andorra-accites-2](https://community.deriv.com/u/andorra-accites-2)
#### Post date: [August 14, 2020, 1:55pm UTC](https://community.deriv.com/t/my-account-is-disable-for-withdrawal/2593/1 "2020-08-14T13:55:07Z")
My account was disable for withdrawal and then you guys asked me via email that I should send you with my Deposit card in my name and in all detalis, but still there is no response after I sent all what you asked me to send.
Here is the only way to communicate with you since your online support is very poor and you’re not picking our phone calls and you’re not replying our email texes.
The Deposit is very simple to you guys and you accept every method when its cones to Deposit but if its withdrawal then you are always start saying that you disable our accounts, if yes you can do that why can’t you stop allowing people to Deposit their account until they verify it successfully.
We will wait for your response for this issue.
What make broker public and accept to people is how he handle his Deposit and withdrew so past.
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### Author:  [@camails-acaters-2](https://community.deriv.com/u/camails-acaters-2)
#### Post date: [August 14, 2020, 2:50pm UTC](https://community.deriv.com/t/my-account-is-disable-for-withdrawal/2593/2 "2020-08-14T14:50:46Z")
minha conta também desabilitada para retirada, como faço?
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### Author:  [@brisque-acarari-2](https://community.deriv.com/u/brisque-acarari-2)
#### Post date: [August 14, 2020, 10:59pm UTC](https://community.deriv.com/t/my-account-is-disable-for-withdrawal/2593/3 "2020-08-14T22:59:17Z")
Estou com o mesmo problema, conseguiu resolver o seu?
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### Author:  [@blackey-ableist-2](https://community.deriv.com/u/blackey-ableist-2)
#### Post date: [September 4, 2020, 7:53am UTC](https://community.deriv.com/t/my-account-is-disable-for-withdrawal/2593/4 "2020-09-04T07:53:49Z")
I have the same problem, did you manage to solve yours?
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### Author:  [@benasty-acarina-2](https://community.deriv.com/u/benasty-acarina-2)
#### Post date: [September 4, 2020, 10:38am UTC](https://community.deriv.com/t/my-account-is-disable-for-withdrawal/2593/5 "2020-09-04T10:38:40Z")
I also have the same problem and now they also blocked me for live chat
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### Author:  [@benasty-acarina-2](https://community.deriv.com/u/benasty-acarina-2)
#### Post date: [September 4, 2020, 2:48pm UTC](https://community.deriv.com/t/my-account-is-disable-for-withdrawal/2593/6 "2020-09-04T14:48:49Z")
Did you get helped? With your cashier?
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### Author:  [@bilobed-acaleph-2](https://community.deriv.com/u/bilobed-acaleph-2)
#### Post date: [September 6, 2020, 8:40am UTC](https://community.deriv.com/t/my-account-is-disable-for-withdrawal/2593/7 "2020-09-06T08:40:47Z")
I have the same problem, they told me my account has been flagged so I cant withdraw. Meanwhile, they still allow me to deposit. It’s unfair. The frustrating part is that they will not communicate with me directly and always assign me to a robot.
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### Author:  [@chartae-adangle-1](https://community.deriv.com/u/chartae-adangle-1)
#### Post date: [September 6, 2020, 2:01pm UTC](https://community.deriv.com/t/my-account-is-disable-for-withdrawal/2593/8 "2020-09-06T14:01:40Z")
Can i have their email?
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### Author:  [@asprawl-abidden-2](https://community.deriv.com/u/asprawl-abidden-2)
#### Post date: [April 12, 2021, 7:18am UTC](https://community.deriv.com/t/my-account-is-disable-for-withdrawal/2593/9 "2021-04-12T07:18:37Z")
halo sonat, adakah yang tau bagaimana cara meningkatkan limit penarikan di binary?
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### Author:  [@cityful-acarari-2](https://community.deriv.com/u/cityful-acarari-2)
#### Post date: [June 11, 2021, 2:06pm UTC](https://community.deriv.com/t/my-account-is-disable-for-withdrawal/2593/10 "2021-06-11T14:06:40Z")
I need help with my cashier its locked
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### Author:  [@bacchus-acheron-2](https://community.deriv.com/u/bacchus-acheron-2)
#### Post date: [June 12, 2021, 3:13pm UTC](https://community.deriv.com/t/my-account-is-disable-for-withdrawal/2593/11 "2021-06-12T15:13:56Z")
Same problem here… still waiting for my money@deriv
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### Author:  [@callets-acocotl-2](https://community.deriv.com/u/callets-acocotl-2)
#### Post date: [September 2, 2021, 10:23am UTC](https://community.deriv.com/t/my-account-is-disable-for-withdrawal/2593/12 "2021-09-02T10:23:26Z")
i am facing same problem i did provide all documents but still my account disable