# My account is locked how am i to go about it

**URL:** <https://community.deriv.com/t/my-account-is-locked-how-am-i-to-go-about-it/88319>\
**Category:** General Discussion\
**Created:** [July 8, 2025, 11:59am UTC](https://community.deriv.com/t/my-account-is-locked-how-am-i-to-go-about-it/88319 "2025-07-08T11:59:51Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![anthood-alcayde-2](https://avatars.discourse-cdn.com/v4/letter/a/258eb7/32.png) [@anthood-alcayde-2](https://community.deriv.com/u/anthood-alcayde-2)\
**Post date:** [July 8, 2025, 11:59am UTC](https://community.deriv.com/t/my-account-is-locked-how-am-i-to-go-about-it/88319/1 "2025-07-08T11:59:51Z")

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How can i unlock my account

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**Author:** ![amalgam-alcoran-2](https://avatars.discourse-cdn.com/v4/letter/a/b5a626/32.png) [@amalgam-alcoran-2](https://community.deriv.com/u/amalgam-alcoran-2)\
**Post date:** [July 9, 2025, 10:44am UTC](https://community.deriv.com/t/my-account-is-locked-how-am-i-to-go-about-it/88319/2 "2025-07-09T10:44:37Z")

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CR7791841 from 1500$

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**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\
**Post date:** [July 10, 2025, 9:25pm UTC](https://community.deriv.com/t/my-account-is-locked-how-am-i-to-go-about-it/88319/3 "2025-07-10T21:25:37Z")

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Hi @anthood-alcayde-2, we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via live chat or WhatsApp. Thank you for your understanding!

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

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**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\
**Post date:** [July 10, 2025, 9:27pm UTC](https://community.deriv.com/t/my-account-is-locked-how-am-i-to-go-about-it/88319/4 "2025-07-10T21:27:28Z")

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Hi @amalgam-alcoran-2, thank you for posting in our community.

Upon checking, we see that your account is fully enabled and active. If you are experiencing any issue in our platform, could you inform us a bit more, so we can assist you accordingly?

We look forward to hearing from you and please don’t hesitate to reach out to us with the details we requested. We’re here to work closely with you to resolve any issue promptly.