# My account is locked

**URL:** <https://community.deriv.com/t/my-account-is-locked/15304>\
**Category:** General Discussion\
**Created:** [August 16, 2021, 9:21pm UTC](https://community.deriv.com/t/my-account-is-locked/15304 "2021-08-16T21:21:35Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![byliner-acquire-2](https://avatars.discourse-cdn.com/v4/letter/b/ecccb3/32.png) [@byliner-acquire-2](https://community.deriv.com/u/byliner-acquire-2)\
**Post date:** [August 16, 2021, 9:21pm UTC](https://community.deriv.com/t/my-account-is-locked/15304/1 "2021-08-16T21:21:35Z")

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I have 5 days talking to derive people I submitted everything the asked and they always say they are fixing this is not good at alk

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**Author:** ![alfalfa-accends-2](https://avatars.discourse-cdn.com/v4/letter/a/87869e/32.png) [@alfalfa-accends-2](https://community.deriv.com/u/alfalfa-accends-2)\
**Post date:** [November 18, 2021, 11:09pm UTC](https://community.deriv.com/t/my-account-is-locked/15304/2 "2021-11-18T23:09:56Z")

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I have summit all my id and not accepting

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**Author:** ![alfalfa-accends-2](https://avatars.discourse-cdn.com/v4/letter/a/87869e/32.png) [@alfalfa-accends-2](https://community.deriv.com/u/alfalfa-accends-2)\
**Post date:** [November 18, 2021, 11:11pm UTC](https://community.deriv.com/t/my-account-is-locked/15304/3 "2021-11-18T23:11:30Z")

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How can I unlock my account

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**Author:** ![alfalfa-accends-2](https://avatars.discourse-cdn.com/v4/letter/a/87869e/32.png) [@alfalfa-accends-2](https://community.deriv.com/u/alfalfa-accends-2)\
**Post date:** [November 18, 2021, 11:13pm UTC](https://community.deriv.com/t/my-account-is-locked/15304/4 "2021-11-18T23:13:34Z")

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Please I how can I unlock my account

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**Author:** ![birthed-adorant-2](https://avatars.discourse-cdn.com/v4/letter/b/b3f665/32.png) [@birthed-adorant-2](https://community.deriv.com/u/birthed-adorant-2)\
**Post date:** [December 2, 2022, 10:26am UTC](https://community.deriv.com/t/my-account-is-locked/15304/5 "2022-12-02T10:26:20Z")

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Hello I want unlocked my account

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**Author:** ![bailors-acyloin-2](https://avatars.discourse-cdn.com/v4/letter/b/e95f7d/32.png) [@bailors-acyloin-2](https://community.deriv.com/u/bailors-acyloin-2)\
**Post date:** [December 5, 2022, 7:05am UTC](https://community.deriv.com/t/my-account-is-locked/15304/6 "2022-12-05T07:05:18Z")

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can you kindly unblock my cashier. i sent everything to unblock for the pasr 4 days