# my account is not verified

**URL:** <https://community.deriv.com/t/my-account-is-not-verified/13621>\
**Category:** Accounts\
**Created:** [July 26, 2021, 2:09pm UTC](https://community.deriv.com/t/my-account-is-not-verified/13621 "2021-07-26T14:09:17Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)\
**Post date:** [January 7, 2022, 3:25pm UTC](https://community.deriv.com/t/my-account-is-not-verified/13621/3 "2022-01-07T15:25:35Z")

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Hi [analyze-acousma-2](https://community.deriv.com/u/analyze-acousma-2),

Please, note that authentication is usually not required, but in some cases, you’ll need to complete identity and address verification. Kindly reach out to us via LiveChat on [Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/) and we will assist you to check if your account needs to be authenticated.

We hope this message finds you well. Thank you!

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_[View the full topic](https://community.deriv.com/t/my-account-is-not-verified/13621)._