# My account not vverified

**URL:** <https://community.deriv.com/t/my-account-not-vverified/46571>\
**Category:** FAQ\
**Created:** [February 11, 2023, 2:02pm UTC](https://community.deriv.com/t/my-account-not-vverified/46571 "2023-02-11T14:02:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![athelia-aethers-2](https://avatars.discourse-cdn.com/v4/letter/a/e99b99/32.png) [@athelia-aethers-2](https://community.deriv.com/u/athelia-aethers-2)\
**Post date:** [February 11, 2023, 2:02pm UTC](https://community.deriv.com/t/my-account-not-vverified/46571/1 "2023-02-11T14:02:39Z")

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![Screenshot_20230211-193008](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/b/b9c04be706ea6434eeb6ea6ed815a046d3c7be27.png)

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<div class="post-metadata">

**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\
**Post date:** [February 11, 2023, 6:03pm UTC](https://community.deriv.com/t/my-account-not-vverified/46571/2 "2023-02-11T18:03:58Z")

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Hi @athelia-aethers-2 ,

Thank you for joining the community and for leaving us a comment.

Kindly please reach out to our Customer Support team which is available 24/7 via the Live Chat.

We will be able to assist you with this issue.

Thank you.

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