# My account was closed,reason being document dd not meet the requirements,

**URL:** https://community.deriv.com/t/my-account-was-closed-reason-being-document-dd-not-meet-the-requirements/82529
**Category:** FAQ
**Created:** [March 11, 2024, 2:27pm UTC](https://community.deriv.com/t/my-account-was-closed-reason-being-document-dd-not-meet-the-requirements/82529 "2024-03-11T14:27:18Z")
**Posts on this page:** 1
**Showing post:** 19

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### Author: ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)
#### Post date: [July 16, 2024, 12:54pm UTC](https://community.deriv.com/t/my-account-was-closed-reason-being-document-dd-not-meet-the-requirements/82529/19 "2024-07-16T12:54:07Z")

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Hi @bitwise-alantin-2, thank you for joining our community! Upon checking, we noticed that you have migrated your MT5 account from SVG to BVI. You may check the article below for more information:

[https://community.deriv.com/t/mt5-migration-from-svg-to-bvi-and-vanuatu/70899](https://community.deriv.com/t/mt5-migration-from-svg-to-bvi-and-vanuatu/70899)

We hope this clarifies.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

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_[View the full topic](https://community.deriv.com/t/my-account-was-closed-reason-being-document-dd-not-meet-the-requirements/82529)._