# My account was disabled **URL:** \ **Category:** General Discussion\ **Created:** [August 26, 2024, 5:03am UTC](https://community.deriv.com/t/my-account-was-disabled/87337 "2024-08-26T05:03:59Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![artless-ajowans-2](https://avatars.discourse-cdn.com/v4/letter/a/3e96dc/32.png) [@artless-ajowans-2](https://community.deriv.com/u/artless-ajowans-2)\ **Post date:** [August 26, 2024, 5:03am UTC](https://community.deriv.com/t/my-account-was-disabled/87337/1 "2024-08-26T05:03:59Z")
Deriv this is on a sad note, I uploaded my National Id, my national voters card, my bank statement, on top of that i traveled 360km to my village local council (LC1) to get a letter proof of my address which I also submitted but still my account couldn’t be verified. I lost my money because i couldn’t stop losing trades on mt5. What exactly do you guys want. ? Even the little left you cant allow me withdraw it. Please whoever is concerned to this matter should act up. I need to withdraw my 38.32$ so that i can leave your platform. Or else this is total scamming. ![ ![ ![ ![ ---
**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\ **Post date:** [August 27, 2024, 5:23pm UTC](https://community.deriv.com/t/my-account-was-disabled/87337/2 "2024-08-27T17:23:53Z")
Hello @artless-ajowans-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.