# My account was restricted earlier today , i try communicating but there is no response on live chat , they ignore my messages. I sent email , they keep saying the issue has been fixed but im still unable to login to my account.

**URL:** <https://community.deriv.com/t/my-account-was-restricted-earlier-today-i-try-communicating-but-there-is-no-response-on-live-chat-they-ignore-my-messages-i-sent-email-they-keep-saying-the-issue-has-been-fixed-but-im-still-unable-to-login-to-my-account/89498>\
**Category:** General Discussion\
**Created:** [April 28, 2026, 2:02pm UTC](https://community.deriv.com/t/my-account-was-restricted-earlier-today-i-try-communicating-but-there-is-no-response-on-live-chat-they-ignore-my-messages-i-sent-email-they-keep-saying-the-issue-has-been-fixed-but-im-still-unable-to-login-to-my-account/89498 "2026-04-28T14:02:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![aboulic-algebra-1](https://avatars.discourse-cdn.com/v4/letter/a/67e7ee/32.png) [@aboulic-algebra-1](https://community.deriv.com/u/aboulic-algebra-1)\
**Post date:** [April 28, 2026, 2:02pm UTC](https://community.deriv.com/t/my-account-was-restricted-earlier-today-i-try-communicating-but-there-is-no-response-on-live-chat-they-ignore-my-messages-i-sent-email-they-keep-saying-the-issue-has-been-fixed-but-im-still-unable-to-login-to-my-account/89498/1 "2026-04-28T14:02:33Z")

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My account was restricted earlier today , i try communicating but there is no response on live chat , they ignore my messages. I sent email , they keep saying the issue has been fixed but im still unable to login to my account. Reached out on WhatsApp you guys aren’t helping me

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\
**Post date:** [April 28, 2026, 2:02pm UTC](https://community.deriv.com/t/my-account-was-restricted-earlier-today-i-try-communicating-but-there-is-no-response-on-live-chat-they-ignore-my-messages-i-sent-email-they-keep-saying-the-issue-has-been-fixed-but-im-still-unable-to-login-to-my-account/89498/2 "2026-04-28T14:02:33Z")

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Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

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**Author:** ![causson-abusage-2](https://avatars.discourse-cdn.com/v4/letter/c/bc8723/32.png) [@causson-abusage-2](https://community.deriv.com/u/causson-abusage-2)\
**Post date:** [April 29, 2026, 7:44am UTC](https://community.deriv.com/t/my-account-was-restricted-earlier-today-i-try-communicating-but-there-is-no-response-on-live-chat-they-ignore-my-messages-i-sent-email-they-keep-saying-the-issue-has-been-fixed-but-im-still-unable-to-login-to-my-account/89498/3 "2026-04-29T07:44:15Z")

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Have you accepted their updated terms and conditions? Because if you have not, you will be restricted