# My cashier account is blocked help

**URL:** https://community.deriv.com/t/my-cashier-account-is-blocked-help/17727
**Category:** Accounts
**Created:** [September 18, 2021, 4:05pm UTC](https://community.deriv.com/t/my-cashier-account-is-blocked-help/17727 "2021-09-18T16:05:41Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![canhoop-acouasm-2](https://avatars.discourse-cdn.com/v4/letter/c/b38774/32.png) [@canhoop-acouasm-2](https://community.deriv.com/u/canhoop-acouasm-2)
#### Post date: [September 18, 2021, 4:05pm UTC](https://community.deriv.com/t/my-cashier-account-is-blocked-help/17727/1 "2021-09-18T16:05:41Z")

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My cashier sccount is locked help

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### Author: ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)
#### Post date: [September 18, 2021, 6:31pm UTC](https://community.deriv.com/t/my-cashier-account-is-blocked-help/17727/2 "2021-09-18T18:31:57Z")

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@canhoop-acouasm-2 , If your cashier is locked, then check your mail or look at one of the icons on your dashboard for a message from deriv.

What you are to do in other to unlock it is stated there.

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### Author: ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)
#### Post date: [February 1, 2022, 4:26pm UTC](https://community.deriv.com/t/my-cashier-account-is-blocked-help/17727/3 "2022-02-01T16:26:47Z")

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Hi [canhoop-acouasm-2](https://community.deriv.com/u/canhoop-acouasm-2),

Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.

Thank you!