# My cashier has been locked…Please can it be resolved

**URL:** <https://community.deriv.com/t/my-cashier-has-been-locked-please-can-it-be-resolved/87749>\
**Category:** FAQ\
**Created:** [January 3, 2025, 9:03pm UTC](https://community.deriv.com/t/my-cashier-has-been-locked-please-can-it-be-resolved/87749 "2025-01-03T21:03:47Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![cereous-airless-2](https://avatars.discourse-cdn.com/v4/letter/c/3ab097/32.png) [@cereous-airless-2](https://community.deriv.com/u/cereous-airless-2)\
**Post date:** [January 3, 2025, 9:03pm UTC](https://community.deriv.com/t/my-cashier-has-been-locked-please-can-it-be-resolved/87749/1 "2025-01-03T21:03:47Z")

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My cashier has been locked…Please can it be resolved

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [January 5, 2025, 12:49pm UTC](https://community.deriv.com/t/my-cashier-has-been-locked-please-can-it-be-resolved/87749/2 "2025-01-05T12:49:10Z")

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Hi @cereous-airless-2. Thank you for reaching out to us and we are sorry to hear this. Upon checking, your case has been escalated to the relevant team for further checking. Kindly allow them to check and get back to you within 3 working days. We hope this clarifies.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

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>
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