# My Cashier is locked please help

**URL:** <https://community.deriv.com/t/my-cashier-is-locked-please-help/13059>\
**Category:** General Discussion\
**Created:** [July 19, 2021, 1:24pm UTC](https://community.deriv.com/t/my-cashier-is-locked-please-help/13059 "2021-07-19T13:24:52Z")\
**Posts on this page:** 4\
**Page:** 2

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**Author:** ![aminish-accidia-2](https://avatars.discourse-cdn.com/v4/letter/a/eb9ed0/32.png) [@aminish-accidia-2](https://community.deriv.com/u/aminish-accidia-2)\
**Post date:** [September 4, 2021, 6:42am UTC](https://community.deriv.com/t/my-cashier-is-locked-please-help/13059/21 "2021-09-04T06:42:56Z")

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Good day. I have a problem with transferring money my MetaTrader account

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**Author:** ![atimies-aconine-2](https://avatars.discourse-cdn.com/v4/letter/a/b19c9b/32.png) [@atimies-aconine-2](https://community.deriv.com/u/atimies-aconine-2)\
**Post date:** [September 4, 2021, 6:07pm UTC](https://community.deriv.com/t/my-cashier-is-locked-please-help/13059/22 "2021-09-04T18:07:28Z")

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Same problem how did you solve that ?

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**Author:** ![cauline-acolous-2](https://avatars.discourse-cdn.com/v4/letter/c/ac8455/32.png) [@cauline-acolous-2](https://community.deriv.com/u/cauline-acolous-2)\
**Post date:** [June 7, 2022, 11:09pm UTC](https://community.deriv.com/t/my-cashier-is-locked-please-help/13059/23 "2022-06-07T23:09:03Z")

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I tried to tranfer my equityn usd to my deriv btc account but it turned from 126 to 113 ’  
it’s simply incredible and crazy. I’m speechless

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**Author:** ![benefit-abacist-4](https://avatars.discourse-cdn.com/v4/letter/b/fbc32d/32.png) [@benefit-abacist-4](https://community.deriv.com/u/benefit-abacist-4)\
**Post date:** [June 8, 2022, 9:33am UTC](https://community.deriv.com/t/my-cashier-is-locked-please-help/13059/24 "2022-06-08T09:33:27Z")

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Commision for transfer usd to btc is about 13- 16 usd.

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