# My cashier is locked please open it

**URL:** <https://community.deriv.com/t/my-cashier-is-locked-please-open-it/87750>\
**Category:** General Discussion\
**Created:** [January 3, 2025, 9:14pm UTC](https://community.deriv.com/t/my-cashier-is-locked-please-open-it/87750 "2025-01-03T21:14:10Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![blawort-adultly-2](https://avatars.discourse-cdn.com/v4/letter/b/7993a0/32.png) [@blawort-adultly-2](https://community.deriv.com/u/blawort-adultly-2)\
**Post date:** [January 3, 2025, 9:14pm UTC](https://community.deriv.com/t/my-cashier-is-locked-please-open-it/87750/1 "2025-01-03T21:14:10Z")

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Please I created another Deriv account and funded it since I was having issue with this one, but both account cashier as been locked. I will sincerely appreciate if this account cashier can be opened

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [January 8, 2025, 5:18am UTC](https://community.deriv.com/t/my-cashier-is-locked-please-open-it/87750/2 "2025-01-08T05:18:42Z")

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Hi @blawort-adultly-2. We are sorry to hear this. Please be informed that your MT5 account has been archived due to 60 days of inactivity. We sent you reminder emails 14, 7, and 1 day before your account was archived, hoping to keep you informed. To avoid this in the future, we recommend logging in regularly to keep your account active.

Our team has contacted you via email as well

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

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**Author:** ![bubonic-alexine-2](https://avatars.discourse-cdn.com/v4/letter/b/c57346/32.png) [@bubonic-alexine-2](https://community.deriv.com/u/bubonic-alexine-2)\
**Post date:** [February 27, 2025, 9:37pm UTC](https://community.deriv.com/t/my-cashier-is-locked-please-open-it/87750/3 "2025-02-27T21:37:26Z")

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FIZ DEPOSITO DE 40 DOLAR PARA RECEBER 100 DE BONUS NAO CAIU VALOR NEM OS 40 DOLAR QUE DEOSITEI ISSO GOLPE

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**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\
**Post date:** [February 28, 2025, 8:04pm UTC](https://community.deriv.com/t/my-cashier-is-locked-please-open-it/87750/4 "2025-02-28T20:04:22Z")

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Olá @bubonic-alexine-2, sentimos muito pelo inconveniente. Para acertar as coisas, nossa equipe já entrou em contato com você por e-mail para resolver seu caso.

Se você tiver mais dúvidas ou problemas, não hesite em nos contatar através do LiveChat. Estamos aqui para ajudar e teremos o maior prazer em ajudá-lo ainda mais. Obrigado!

> **[Centro de ajuda | Perguntas Frequentes | Deriv](https://deriv.com/pt/help-centre)**
>
> Tem questões sobre a sua conta de negociação, sobre o funcionamento das nossas plataformas ou sobre a atividade de negociação? Consulte as nossas Perguntas Frequentes ou contacte-nos através do live chat da Deriv.