# My cashier is locked **URL:** \ **Category:** Payments & Transactions\ **Created:** [October 9, 2020, 5:56am UTC](https://community.deriv.com/t/my-cashier-is-locked/5625 "2020-10-09T05:56:33Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![boation-abiotic-2](https://avatars.discourse-cdn.com/v4/letter/b/22d042/32.png) [@boation-abiotic-2](https://community.deriv.com/u/boation-abiotic-2)\ **Post date:** [October 9, 2020, 5:56am UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/1 "2020-10-09T05:56:33Z")
My cashier is locked. I want to know how to unlocked cashier. ---
**Author:** ![TraderRyno](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/traderryno/32/651_2.png) [@TraderRyno](https://community.deriv.com/u/TraderRyno)\ **Post date:** [October 12, 2020, 11:00am UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/2 "2020-10-12T11:00:53Z")
Ryno From BTT here did yu sort out your problem ---
**Author:** ![NazeemaAli](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@NazeemaAli](https://community.deriv.com/u/NazeemaAli)\ **Post date:** [December 23, 2020, 9:57am UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/3 "2020-12-23T09:57:36Z")
@boation-abiotic-2 please check your email and if there is no email from us, please contact us via [LiveChat](https://deriv.com/contact-us/?is_livechat_open=true). ---
**Author:** ![bellyer-achings-2](https://avatars.discourse-cdn.com/v4/letter/b/e9c0ed/32.png) [@bellyer-achings-2](https://community.deriv.com/u/bellyer-achings-2)\ **Post date:** [March 29, 2021, 2:59pm UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/4 "2021-03-29T14:59:49Z")
my cashier is locked, how do i unlock it. ---
**Author:** ![boloney-abscise-2](https://avatars.discourse-cdn.com/v4/letter/b/7ab992/32.png) [@boloney-abscise-2](https://community.deriv.com/u/boloney-abscise-2)\ **Post date:** [April 8, 2021, 11:01am UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/5 "2021-04-08T11:01:31Z")
My cashier is still locked even after verifying my identity and address yesterday ---
**Author:** ![allonga-acadian-2](https://avatars.discourse-cdn.com/v4/letter/a/bc79bd/32.png) [@allonga-acadian-2](https://community.deriv.com/u/allonga-acadian-2)\ **Post date:** [April 11, 2021, 3:31pm UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/6 "2021-04-11T15:31:38Z")
My Cashier is still locked but i provided my approved withdrawal methods through the email i sent please get back to my account or me for futher clarity ---
**Author:** ![buffets-acetine-2](https://avatars.discourse-cdn.com/v4/letter/b/f14d63/32.png) [@buffets-acetine-2](https://community.deriv.com/u/buffets-acetine-2)\ **Post date:** [May 4, 2021, 7:23pm UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/7 "2021-05-04T19:23:29Z")
What kind of email should i look for? Cause the only one i see is about maintenance and the date has even passed ---
**Author:** ![budgies-aboulia-2](https://avatars.discourse-cdn.com/v4/letter/b/ed655f/32.png) [@budgies-aboulia-2](https://community.deriv.com/u/budgies-aboulia-2)\ **Post date:** [May 11, 2021, 2:42pm UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/8 "2021-05-11T14:42:08Z")
Please help me with your email account so that i can apload my documents. I have been trying to send them via app. ---
**Author:** ![brazier-abogado-2](https://avatars.discourse-cdn.com/v4/letter/b/49beb7/32.png) [@brazier-abogado-2](https://community.deriv.com/u/brazier-abogado-2)\ **Post date:** [May 14, 2021, 11:46am UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/9 "2021-05-14T11:46:13Z")
BONJOUR JE VOUS ÉCRIS CETTE NOTE POUR AVOIR DES INFORMATIONS EN RAPPORT AVEC MON COMPTE DE TRADING. J’AI EFFECTUÉ UN DÉPÔT DE 120 DOLLARS SUR MON COMPTE EN VUE DE TRADER MAIS JE N ARRIVE PAS À TRANSFÉRER CE MONTANT SUR MES DIFFÉRENTES COMPTE DE TRADING. MON COMPTE EST BLOQUÉ ET JE VEUX BIEN COMPRENDRE POURQUOI . URGENT BESOIN D’ UNE REPONSE IMMEDIATE. ---
**Author:** ![atelier-achieve-2](https://avatars.discourse-cdn.com/v4/letter/a/6f9a4e/32.png) [@atelier-achieve-2](https://community.deriv.com/u/atelier-achieve-2)\ **Post date:** [September 9, 2021, 6:54am UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/10 "2021-09-09T06:54:10Z")
Please help me to unlock my cashier please ---
**Author:** ![blewits-accolle-2](https://avatars.discourse-cdn.com/v4/letter/b/f9ae1b/32.png) [@blewits-accolle-2](https://community.deriv.com/u/blewits-accolle-2)\ **Post date:** [October 3, 2021, 9:22am UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/11 "2021-10-03T09:22:38Z")
Hello did they help you unlock the cashier ---
**Author:** ![boomlet-accurst-2](https://avatars.discourse-cdn.com/v4/letter/b/6f9a4e/32.png) [@boomlet-accurst-2](https://community.deriv.com/u/boomlet-accurst-2)\ **Post date:** [October 9, 2021, 7:47am UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/12 "2021-10-09T07:47:52Z")
My cashier is blocked no chats available for me for the past 2 days ---
**Author:** ![beleapt-acrylyl-2](https://avatars.discourse-cdn.com/v4/letter/b/50afbb/32.png) [@beleapt-acrylyl-2](https://community.deriv.com/u/beleapt-acrylyl-2)\ **Post date:** [October 31, 2021, 11:28am UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/13 "2021-10-31T11:28:04Z")
My cashier is locked I want to unlock ---
**Author:** ![claries-acquiet-2](https://avatars.discourse-cdn.com/v4/letter/c/919ad9/32.png) [@claries-acquiet-2](https://community.deriv.com/u/claries-acquiet-2)\ **Post date:** [November 4, 2021, 6:03am UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/14 "2021-11-04T06:03:14Z")
My cashier is locked. Can someone help me ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [November 4, 2021, 9:03pm UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/15 "2021-11-04T21:03:29Z")
@claries-acquiet-2 ,. If your cashier is locked then check your notification icon for the instructions to unlock it. ---
**Author:** ![anuloma-acutest-2](https://avatars.discourse-cdn.com/v4/letter/a/c89c15/32.png) [@anuloma-acutest-2](https://community.deriv.com/u/anuloma-acutest-2)\ **Post date:** [December 30, 2021, 6:28pm UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/16 "2021-12-30T18:28:35Z")
Where do I find the icon ---
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [January 6, 2022, 1:25pm UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/17 "2022-01-06T13:25:40Z")
Hi @anuloma-acutest-2, for better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible. ---
**Author:** ![chummer-adreads-2](https://avatars.discourse-cdn.com/v4/letter/c/d6d6ee/32.png) [@chummer-adreads-2](https://community.deriv.com/u/chummer-adreads-2)\ **Post date:** [August 28, 2022, 6:14am UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/18 "2022-08-28T06:14:04Z")
Why is my cashier still locked after uploaded my proof of identity and address? ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [August 29, 2022, 8:31am UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/19 "2022-08-29T08:31:33Z")
Hello, @chummer-adreads-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![brigued-adsmith-2](https://avatars.discourse-cdn.com/v4/letter/b/d07c76/32.png) [@brigued-adsmith-2](https://community.deriv.com/u/brigued-adsmith-2)\ **Post date:** [September 5, 2022, 9:26am UTC](https://community.deriv.com/t/my-cashier-is-locked/5625/20 "2022-09-05T09:26:03Z")
Hi! Did you were able to unlocked? they just blocked mine and I don’t know if it was for the same reason as you. How long did they took to review you POA? [Next page](https://community.deriv.com/t/my-cashier-is-locked/5625.md?page=2)