# My deposit is not reflect

**URL:** https://community.deriv.com/t/my-deposit-is-not-reflect/1255
**Category:** Payments & Transactions
**Created:** [August 3, 2020, 1:31pm UTC](https://community.deriv.com/t/my-deposit-is-not-reflect/1255 "2020-08-03T13:31:34Z")
**Posts on this page:** 2
**Page:** 2

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### Author: ![alacran-abrotin-2](https://avatars.discourse-cdn.com/v4/letter/a/41988e/32.png) [@alacran-abrotin-2](https://community.deriv.com/u/alacran-abrotin-2)
#### Post date: [May 6, 2023, 9:40am UTC](https://community.deriv.com/t/my-deposit-is-not-reflect/1255/21 "2023-05-06T09:40:53Z")

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I made a deposit on 14/4/2023 through mobile Tigopesa but it is not credited to my Deriv account.  
And the mobile customer agent state it is deducted with transaction ID and reference no. But Deriv they keep hidding around the bush. Same stories all the time

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<div class="post-metadata">

### Author: ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)
#### Post date: [May 7, 2023, 5:23am UTC](https://community.deriv.com/t/my-deposit-is-not-reflect/1255/22 "2023-05-07T05:23:03Z")

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Dear @alacran-abrotin-2, thank you for joining our community! We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.

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