# My deposit is not reflecting

**URL:** <https://community.deriv.com/t/my-deposit-is-not-reflecting/5629>\
**Category:** General Discussion\
**Created:** [October 12, 2020, 10:07am UTC](https://community.deriv.com/t/my-deposit-is-not-reflecting/5629 "2020-10-12T10:07:17Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bastite-accidia-2](https://avatars.discourse-cdn.com/v4/letter/b/e36b37/32.png) [@bastite-accidia-2](https://community.deriv.com/u/bastite-accidia-2)\
**Post date:** [October 12, 2020, 10:07am UTC](https://community.deriv.com/t/my-deposit-is-not-reflecting/5629/1 "2020-10-12T10:07:17Z")

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I made a deposit last week with my card the money has been deducted from my account and is not reflecting on my deriv account. I tried contacting the bank but yet nothing happened. What is the problem?

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**Author:** ![NazeemaAli](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@NazeemaAli](https://community.deriv.com/u/NazeemaAli)\
**Post date:** [December 23, 2020, 9:55am UTC](https://community.deriv.com/t/my-deposit-is-not-reflecting/5629/2 "2020-12-23T09:55:42Z")

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For such issue please contact us via [LiveChat](https://deriv.com/contact-us/?is_livechat_open=true) and provide us the proof of transfer for us to check.