# My Deriv Account

**URL:** <https://community.deriv.com/t/my-deriv-account/29104>\
**Category:** General Discussion\
**Created:** [April 17, 2022, 8:16pm UTC](https://community.deriv.com/t/my-deriv-account/29104 "2022-04-17T20:16:13Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![anonyma-acyloxy-1](https://avatars.discourse-cdn.com/v4/letter/a/e47774/32.png) [@anonyma-acyloxy-1](https://community.deriv.com/u/anonyma-acyloxy-1)\
**Post date:** [April 17, 2022, 8:16pm UTC](https://community.deriv.com/t/my-deriv-account/29104/1 "2022-04-17T20:16:14Z")

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How do I trace my Deriv Account if I lost my log in details and password for my trading account ?

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**Author:** ![Margaret\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/margaret_deriv/32/5512_2.png) [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\
**Post date:** [April 19, 2022, 6:38am UTC](https://community.deriv.com/t/my-deriv-account/29104/2 "2022-04-19T06:38:57Z")

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Dear @anonyma-acyloxy-1, thank you for joining the community! We are able to locate your account however, to do so, we will need you to contact us via LiveChat and we will assist you further 🙂

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**Author:** ![bickers-adharma-2](https://avatars.discourse-cdn.com/v4/letter/b/58956e/32.png) [@bickers-adharma-2](https://community.deriv.com/u/bickers-adharma-2)\
**Post date:** [May 3, 2022, 12:55pm UTC](https://community.deriv.com/t/my-deriv-account/29104/3 "2022-05-03T12:55:17Z")

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MY ACCOUNT BALANCE SAYS 0 USD BUT I HAVE 43.39 USD

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**Author:** ![Margaret\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/margaret_deriv/32/5512_2.png) [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\
**Post date:** [May 9, 2022, 6:28am UTC](https://community.deriv.com/t/my-deriv-account/29104/4 "2022-05-09T06:28:43Z")

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Dear @bickers-adharma-2, thank you for joining the community! Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.