# My Deriv can't transfer money to MT5 its saying my MT5 account has been disabled

**URL:** https://community.deriv.com/t/my-deriv-cant-transfer-money-to-mt5-its-saying-my-mt5-account-has-been-disabled/86768
**Category:** General Discussion
**Created:** [May 3, 2024, 6:35pm UTC](https://community.deriv.com/t/my-deriv-cant-transfer-money-to-mt5-its-saying-my-mt5-account-has-been-disabled/86768 "2024-05-03T18:35:57Z")
**Posts on this page:** 2
**Page:** 1

<div class="post-metadata">

### Author: ![boation-airtime-2](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@boation-airtime-2](https://community.deriv.com/u/boation-airtime-2)
#### Post date: [May 3, 2024, 6:35pm UTC](https://community.deriv.com/t/my-deriv-cant-transfer-money-to-mt5-its-saying-my-mt5-account-has-been-disabled/86768/1 "2024-05-03T18:35:57Z")

</div>

What can l.do please please help

---

<div class="post-metadata">

### Author: ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)
#### Post date: [May 4, 2024, 10:43am UTC](https://community.deriv.com/t/my-deriv-cant-transfer-money-to-mt5-its-saying-my-mt5-account-has-been-disabled/86768/2 "2024-05-04T10:43:18Z")

</div>

Hello @boation-airtime-2,

We’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat.

We’re here to help and would be delighted to assist you further. Thank you!

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.