# My DMT5 is no longer working

**URL:** <https://community.deriv.com/t/my-dmt5-is-no-longer-working/5634>\
**Category:** FAQ\
**Created:** [October 14, 2020, 8:04am UTC](https://community.deriv.com/t/my-dmt5-is-no-longer-working/5634 "2020-10-14T08:04:10Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![alluded-abulias-2](https://avatars.discourse-cdn.com/v4/letter/a/91b2a8/32.png) [@alluded-abulias-2](https://community.deriv.com/u/alluded-abulias-2)\
**Post date:** [October 14, 2020, 8:04am UTC](https://community.deriv.com/t/my-dmt5-is-no-longer-working/5634/1 "2020-10-14T08:04:10Z")

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My DMT5 is no longer working

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**Author:** ![NazeemaAli](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@NazeemaAli](https://community.deriv.com/u/NazeemaAli)\
**Post date:** [December 16, 2020, 10:50am UTC](https://community.deriv.com/t/my-dmt5-is-no-longer-working/5634/2 "2020-12-16T10:50:26Z")

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Just checked and [DMT5](https://app.deriv.com/mt5) is working fine.

Can you please try again and do revert with a screenshot if the issue is persisting.

[![Screenshot 2020-12-16 at 6.45.12 PM](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/1X/a70e79aee37763c565014752b664961f69079758.png)](https://app.deriv.com/mt5)

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**Author:** ![blaring-aefaldy-2](https://avatars.discourse-cdn.com/v4/letter/b/b5ac83/32.png) [@blaring-aefaldy-2](https://community.deriv.com/u/blaring-aefaldy-2)\
**Post date:** [May 15, 2023, 3:15am UTC](https://community.deriv.com/t/my-dmt5-is-no-longer-working/5634/3 "2023-05-15T03:15:24Z")

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![Screenshot_20230515-081431](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/8/8c6b068914e0775f577a4f0bff9d37aa06c04b16.png)

DMT5 is missing!

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [May 15, 2023, 8:48am UTC](https://community.deriv.com/t/my-dmt5-is-no-longer-working/5634/4 "2023-05-15T08:48:43Z")

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Hi @blaring-aefaldy-2, thank you for joining our community! We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.

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