# My friends account has been deactivated and she would like to know why?? No email was sent either

**URL:** <https://community.deriv.com/t/my-friends-account-has-been-deactivated-and-she-would-like-to-know-why-no-email-was-sent-either/88587>\
**Category:** General Discussion\
**Created:** [August 31, 2025, 1:00am UTC](https://community.deriv.com/t/my-friends-account-has-been-deactivated-and-she-would-like-to-know-why-no-email-was-sent-either/88587 "2025-08-31T01:00:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![clatchy-airlift-2](https://avatars.discourse-cdn.com/v4/letter/c/9e8a1a/32.png) [@clatchy-airlift-2](https://community.deriv.com/u/clatchy-airlift-2)\
**Post date:** [August 31, 2025, 1:00am UTC](https://community.deriv.com/t/my-friends-account-has-been-deactivated-and-she-would-like-to-know-why-no-email-was-sent-either/88587/1 "2025-08-31T01:00:29Z")

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My friends account has been deactivated and she would like to know why…There was no email recieved as to why either

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [September 18, 2025, 8:32am UTC](https://community.deriv.com/t/my-friends-account-has-been-deactivated-and-she-would-like-to-know-why-no-email-was-sent-either/88587/2 "2025-09-18T08:32:21Z")

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Hi @clatchy-airlift-2, thank you for reaching out to us and we are sorry to hear this. or your friend’s account security and faster help, please ask them to contact us directly via live chat or WhatsApp. We’ll be happy to assist further. Thank you for your understanding!