# my real account on deriv website showing balance 00

**URL:** https://community.deriv.com/t/my-real-account-on-deriv-website-showing-balance-00/49842
**Category:** FAQ
**Created:** [March 15, 2023, 8:09am UTC](https://community.deriv.com/t/my-real-account-on-deriv-website-showing-balance-00/49842 "2023-03-15T08:09:16Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![aladdin-additum-2](https://avatars.discourse-cdn.com/v4/letter/a/e36b37/32.png) [@aladdin-additum-2](https://community.deriv.com/u/aladdin-additum-2)
#### Post date: [March 15, 2023, 8:09am UTC](https://community.deriv.com/t/my-real-account-on-deriv-website-showing-balance-00/49842/1 "2023-03-15T08:09:17Z")

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why my real account on deriv website is showing account balance 00 when i have $9 in it?? its showing unavailable but on mt5 trading platform account balance is $9

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### Author: ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)
#### Post date: [March 15, 2023, 12:50pm UTC](https://community.deriv.com/t/my-real-account-on-deriv-website-showing-balance-00/49842/2 "2023-03-15T12:50:53Z")

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Hello @aladdin-additum-2 ,

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