# My standard Vanuatu account disabled **URL:** \ **Category:** General Discussion\ **Created:** [November 16, 2024, 9:22am UTC](https://community.deriv.com/t/my-standard-vanuatu-account-disabled/87597 "2024-11-16T09:22:19Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![brothel-acronym-2](https://avatars.discourse-cdn.com/v4/letter/b/71c47a/32.png) [@brothel-acronym-2](https://community.deriv.com/u/brothel-acronym-2)\ **Post date:** [November 16, 2024, 9:22am UTC](https://community.deriv.com/t/my-standard-vanuatu-account-disabled/87597/1 "2024-11-16T09:22:19Z")
My standard Vanuatu account disabled yet other accounts are working. I tried to contact support through WhatsApp but they failed to address the issue or give me a reason as to why it was disabled. My proof of address is verified. They just created a ticket to relevant team but they contacted me through email but they have not addressed the issue again. It’s now months but still my account disabled without appropriate reason given. My email are being ignored since they can’t reply to my email. This is boring and frustrating. ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [November 16, 2024, 6:08pm UTC](https://community.deriv.com/t/my-standard-vanuatu-account-disabled/87597/2 "2024-11-16T18:08:38Z")
Hello, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. You may refer to the ticket with ID ‘‘R43DX’’ that has been recently sent to you. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre/)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.