# My verification abandoned

**URL:** https://community.deriv.com/t/my-verification-abandoned/33076
**Category:** FAQ
**Created:** [July 6, 2022, 12:52pm UTC](https://community.deriv.com/t/my-verification-abandoned/33076 "2022-07-06T12:52:09Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![bonkers-acantha-2](https://avatars.discourse-cdn.com/v4/letter/b/db5fbb/32.png) [@bonkers-acantha-2](https://community.deriv.com/u/bonkers-acantha-2)
#### Post date: [July 6, 2022, 12:52pm UTC](https://community.deriv.com/t/my-verification-abandoned/33076/1 "2022-07-06T12:52:09Z")

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How can you guys, ignore my account verification when you said it will be resolted in 2 to three days now is over 3 weeks with your answering machine in your chat is making things worst. Pls get me out of this mess for over 3 weeks, till now no one has asked me how my ACC is going, this is terrible

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### Author: ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)
#### Post date: [July 7, 2022, 6:21am UTC](https://community.deriv.com/t/my-verification-abandoned/33076/2 "2022-07-07T06:21:09Z")

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Dear Bonkers,

we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.  
[Contact Us | Online Trading |](https://deriv.com/contact_us/)[Deriv.com](http://deriv.com/)[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)  
Regards,  
[Deriv.com](http://deriv.com/)

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com)**
>
> Trading platforms designed with you in mind.

[Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/)

Have any query or need assistance, check out the details to call our international help desk and our email ID. Feel free to contact us anytime!

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### Author: ![blunked-acicula-2](https://avatars.discourse-cdn.com/v4/letter/b/ecccb3/32.png) [@blunked-acicula-2](https://community.deriv.com/u/blunked-acicula-2)
#### Post date: [March 29, 2023, 1:43pm UTC](https://community.deriv.com/t/my-verification-abandoned/33076/3 "2023-03-29T13:43:27Z")

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Its been 2month now you guys avoiding my verification please help

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### Author: ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)
#### Post date: [March 29, 2023, 6:34pm UTC](https://community.deriv.com/t/my-verification-abandoned/33076/4 "2023-03-29T18:34:08Z")

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Hello @blunked-acicula-2 ,

Thank you for joining the community and leaving us a comment.

We are truly sorry to hear that you have been facing such an inconvenience.

Please reach out to our Customer Support team which is available 24/7 via the Live Chat.  
We will work with you to resolve any issue as quickly as possible.

Thank you

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)**
>
> Trading platforms designed with you in mind.