I don’t have an confirmation Email to withdrawal since yesterday.

My dp2p is failing to withdraw its saying I have 5$ but on my cashier I have 27$

Withdrawals are locked

I have money in normal account in but can not transfer to mt5, so it asked me to verify my account and sent my address letter, I can not have any link to send my identity ( passport, driving license and so on )
Please help me how to pass that issue
Waiting response from you