# My zingpay deposit method doesn't allow me to deposit funds, how do I authenticated **URL:** \ **Category:** Payments & Transactions\ **Created:** [October 9, 2021, 1:52pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768 "2021-10-09T13:52:16Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![berogue-accrued-2](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@berogue-accrued-2](https://community.deriv.com/u/berogue-accrued-2)\ **Post date:** [October 9, 2021, 1:52pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/1 "2021-10-09T13:52:17Z")
My zingpay deposit method doesn’t allow me to deposit funds It has to be authenticated and how do I do that? ---
**Author:** ![clifted-acquire-2](https://avatars.discourse-cdn.com/v4/letter/c/4da419/32.png) [@clifted-acquire-2](https://community.deriv.com/u/clifted-acquire-2)\ **Post date:** [October 9, 2021, 7:19pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/2 "2021-10-09T19:19:06Z")
i am in same boat with you what is the problem with deriv or binary all this nonsense started since its called deriv am getting fed up ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 9, 2021, 7:24pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/3 "2021-10-09T19:24:06Z")
@berogue-accrued-2 ,. Is your account fully verified? ---
**Author:** ![berogue-accrued-2](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@berogue-accrued-2](https://community.deriv.com/u/berogue-accrued-2)\ **Post date:** [October 9, 2021, 7:25pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/4 "2021-10-09T19:25:19Z")
No it’s not verified. ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 9, 2021, 7:27pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/5 "2021-10-09T19:27:39Z")
@berogue-accrued-2 ,. That is why you cannot deposit. You have to upload the required documents in other to get verified. ---
**Author:** ![berogue-accrued-2](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@berogue-accrued-2](https://community.deriv.com/u/berogue-accrued-2)\ **Post date:** [October 9, 2021, 7:28pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/6 "2021-10-09T19:28:32Z")
What kind of documents and where should I upload them? ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 9, 2021, 7:37pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/7 "2021-10-09T19:37:05Z")
@berogue-accrued-2 ,. Now pay attention. Go to your deriv page. Click on those 3 dash lines at the top left on your deriv page. And the menu column will shoot out. Next, scroll to “Account settings” and click it. And the column will shoot out. Next, scroll to “Verification”, and under it you will see “Proof of identity” (You will click here and upload your I.D card. Next, under “proof of identity”, you will see “proof of address”, (you will click here to upload either your bank statement or any bill showing your house address that you used during your registration on deriv). See the attached image from “account settings” below: ![IMG_20211005_133407](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/c/c81a004f9724876d2cb7b3ff65f3da5aaadd7a17.jpeg) ![IMG_20211005_133540](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/c/c01282504b7778d55c949ccca80855180e4e2c7a.jpeg) ---
**Author:** ![berogue-accrued-2](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@berogue-accrued-2](https://community.deriv.com/u/berogue-accrued-2)\ **Post date:** [October 9, 2021, 7:38pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/8 "2021-10-09T19:38:55Z")
It says that’s not necessary for now I tried it ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 9, 2021, 7:41pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/9 "2021-10-09T19:41:15Z")
@berogue-accrued-2 ,. Then avoid zingpay deposit method for now and try to deposit with another method. Try crypto deposit or airtm deposit. ---
**Author:** ![berogue-accrued-2](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@berogue-accrued-2](https://community.deriv.com/u/berogue-accrued-2)\ **Post date:** [October 9, 2021, 7:53pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/10 "2021-10-09T19:53:47Z")
How do they work, how do I deposit? ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 9, 2021, 7:58pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/11 "2021-10-09T19:58:39Z")
@berogue-accrued-2 ,. You need to go and open an account with them. Before you can talk of using them to deposit in deriv. Make research for yourself. The tutorials on how to open airtm account is on YouTube. But first you need to check your deposit page on deriv for the available deposit methods you have. ---
**Author:** ![berogue-accrued-2](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@berogue-accrued-2](https://community.deriv.com/u/berogue-accrued-2)\ **Post date:** [October 9, 2021, 8:01pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/12 "2021-10-09T20:01:46Z")
Okay can I come back to uu ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 9, 2021, 8:03pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/13 "2021-10-09T20:03:56Z")
@berogue-accrued-2 ,. No problem. But like I said , go to your deposit page first and see the list of your deposit methods so as to know which is available. Or if you can list the available ones here let me see, then fine. ---
**Author:** ![berogue-accrued-2](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@berogue-accrued-2](https://community.deriv.com/u/berogue-accrued-2)\ **Post date:** [October 9, 2021, 8:14pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/14 "2021-10-09T20:14:52Z")
![Screenshot_20211009-221349](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/4/4a20673b957ccb1b75a9e77597f552732812c69f.png) ![Screenshot_20211009-221355](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/7/79e8644935a3f85f182fbe002887ff953d4d32cc.png) ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 9, 2021, 8:21pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/15 "2021-10-09T20:21:55Z")
@berogue-accrued-2 ,. Ok this is nice. Use airtm. It’s good for fast transaction. Pls avoid Advcash. Advcash is only activated for deposits and not withdrawals. Perfect money is good too. But I prefer airtm. But decide which is good for u. After considering all of them and you want to choose airtm, then let me know. I will send u my ref link. I use airtm too. But the final decision is yours. ---
**Author:** ![berogue-accrued-2](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@berogue-accrued-2](https://community.deriv.com/u/berogue-accrued-2)\ **Post date:** [October 9, 2021, 8:23pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/16 "2021-10-09T20:23:14Z")
I prefer airtym if I can be able to withdraw ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 9, 2021, 8:24pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/17 "2021-10-09T20:24:56Z")
@berogue-accrued-2 ,. If you mean withdraw from deriv, then yes, u can. And if you mean from airtm wallet, then yes, in many ways. ---
**Author:** ![berogue-accrued-2](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@berogue-accrued-2](https://community.deriv.com/u/berogue-accrued-2)\ **Post date:** [October 9, 2021, 8:26pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/18 "2021-10-09T20:26:07Z")
How do I deposit by aitm ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 9, 2021, 8:27pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/19 "2021-10-09T20:27:39Z")
@berogue-accrued-2 ,. Your deposit methods depends on your country. Which country are you from? ---
**Author:** ![berogue-accrued-2](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@berogue-accrued-2](https://community.deriv.com/u/berogue-accrued-2)\ **Post date:** [October 9, 2021, 8:29pm UTC](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768/20 "2021-10-09T20:29:59Z")
South Africa in Africa and you? [Next page](https://community.deriv.com/t/my-zingpay-deposit-method-doesnt-allow-me-to-deposit-funds-how-do-i-authenticated/19768.md?page=2)