Mystake on my account

yesterday I made a withdrawal of 30 dollars, it is taken from my deriv account but it is in pending,

a few hours later I made a withdrawal from my MT5 to deriv and I had a total of 130 dollars. Unfortunately I have noticed that they have still withdrawn 30 dollars from my account which makes 60 dollars that you withdrawn from my account. but it’s 30 dollars that you sent to me on my PM account (CR2018696)

hier j’ai effectué un retrait de 30 dollars, c’est prélevé sur mon compte deriv mais c’est en suspension.
quelques heures plus tard j’ai effectué un retrait de mon MT5 vers deriv et j’avais au total 130 dollars. et malheureusement je viens de constater qu’ils ont encore prélevé 30 dollars sur mon compte ce qui fait 60 dollars que vous avez prélevé sur mon compte. mais c’est c’est 30 dollars qui m’est parvenu sur mon PM

Deriv (Investments) Europe Ltd (W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta) is licensed in Malta and regulated by the Malta Financial Services Authority under the Investment Services Act to provide investment services in the European Union (licence no. IS/70156). It is also authorised and subject to limited regulation by the Financial Conduct Authority in the UK. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request.

Deriv (MX) Ltd, Millennium House, Level 1, Victoria Road, Douglas IM2 4RW, Isle of Man, is licensed and regulated in Great Britain by the Gambling Commission under account no. 39172 and by the Gambling Supervision Commission in the Isle of Man.

Deriv (Europe) Limited, W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta, is licensed and regulated for synthetic indices by the Malta Gaming Authority (licence no. MGA/B2C/102/2000), by the Gambling Commission for clients in Great Britain under account no. 39495, and by the Revenue Commissioners for clients in Ireland (licence no. 1010285).

Deriv Investments (Europe) Ltd is authorised to deal on its own account and is both the manufacturer and distributor of its products.

This information is intended for Retail & Professional clients.

CFDs offered by Deriv Investments (Europe) Ltd are considered complex derivatives and may not be suitable for retail clients.They may be affected by changes in currency exchange rates; If you invest in this product you may lose some or all of the money you invest; The value of your investment may go down as well as up.
CFDs offered by Deriv Investments (Europe) ltd also come with a high risk of losing money rapidly due to leverage. 68% of retail investor accounts lose money when trading CFDs with Deriv Investments (Europe) ltd. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

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