# Need account to be authorized to use payment agents for transactions

**URL:** <https://community.deriv.com/t/need-account-to-be-authorized-to-use-payment-agents-for-transactions/20198>\
**Category:** Payments & Transactions\
**Created:** [October 13, 2021, 4:07pm UTC](https://community.deriv.com/t/need-account-to-be-authorized-to-use-payment-agents-for-transactions/20198 "2021-10-13T16:07:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![anybody-achkans-2](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@anybody-achkans-2](https://community.deriv.com/u/anybody-achkans-2)\
**Post date:** [October 13, 2021, 4:07pm UTC](https://community.deriv.com/t/need-account-to-be-authorized-to-use-payment-agents-for-transactions/20198/1 "2021-10-13T16:07:31Z")

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I am unable to withdraw my money, I use a visa card for funding the account, and I was told to come here so that you can help me activate my account in order for me to use payments agents

CR2295563  
Name- Makungu Phiri

Please help me do this as soon as possible

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**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [October 13, 2021, 7:38pm UTC](https://community.deriv.com/t/need-account-to-be-authorized-to-use-payment-agents-for-transactions/20198/2 "2021-10-13T19:38:44Z")

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@anybody-achkans-2 ,. In other to activate payment agent method, you need to chat with deriv via the “live chat” on your deriv page.

Simply go to your deriv page and click on “live chat” and you will get your issue attended to there.

See the attached pic for live chat location:

 ![IMG_20211004_204746](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/2/205808bb17cf940c1ab394cae7d2705ac97e0752.jpeg)

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**Author:** ![anybody-achkans-2](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@anybody-achkans-2](https://community.deriv.com/u/anybody-achkans-2)\
**Post date:** [October 14, 2021, 5:01am UTC](https://community.deriv.com/t/need-account-to-be-authorized-to-use-payment-agents-for-transactions/20198/3 "2021-10-14T05:01:59Z")

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What is the procedure for me to get authorized?

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**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [October 14, 2021, 10:35am UTC](https://community.deriv.com/t/need-account-to-be-authorized-to-use-payment-agents-for-transactions/20198/4 "2021-10-14T10:35:08Z")

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@anybody-achkans-2 ,. To be fully verified or authorized, you need to upload your documents.

Navigate to your “Account settings” on your deriv page. Click on it and a menu will shoot out.

Then scroll down to “verification” and under it you will see “proof of identity” and “proof of address”.  
Click on each of them to submit your I.D and bank statement or other bill for address verification.