# New debit card

**URL:** <https://community.deriv.com/t/new-debit-card/20339>\
**Category:** General Discussion\
**Created:** [October 14, 2021, 4:20pm UTC](https://community.deriv.com/t/new-debit-card/20339 "2021-10-14T16:20:15Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![caldron-acerate-2](https://avatars.discourse-cdn.com/v4/letter/c/b9bd4f/32.png) [@caldron-acerate-2](https://community.deriv.com/u/caldron-acerate-2)\
**Post date:** [October 14, 2021, 4:20pm UTC](https://community.deriv.com/t/new-debit-card/20339/1 "2021-10-14T16:20:15Z")

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So, my previous debit card was used for fraud, so I blocked it and I have a new one, but Deriv won´t withdraw my money to my new debit card, because they say they need a bank statement stating that I requested a new Debit card due to fraud. Anyone that can help me with that?  
P.s. I already spoke to my bank and they are not willing to help me giving me a letter for that.

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**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [October 15, 2021, 12:53pm UTC](https://community.deriv.com/t/new-debit-card/20339/2 "2021-10-15T12:53:53Z")

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@caldron-acerate-2 ,. Sorry for the loss of the previous card.  
But deriv is right in what they are requesting.  
You need to get a statement from your bank to back up your claim.