# New Order button in Deriv MT5 is greyed out

**URL:** <https://community.deriv.com/t/new-order-button-in-deriv-mt5-is-greyed-out/37603>\
**Category:** Deriv MT5\
**Tags:** mt5\
**Created:** [October 10, 2022, 4:37am UTC](https://community.deriv.com/t/new-order-button-in-deriv-mt5-is-greyed-out/37603 "2022-10-10T04:37:11Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\
**Post date:** [October 10, 2022, 4:37am UTC](https://community.deriv.com/t/new-order-button-in-deriv-mt5-is-greyed-out/37603/1 "2022-10-10T04:37:11Z")

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Hello Deriv Community,

 ![image](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/a/aeb22bafa45aece3f5980ad82b564d7050094f6f.jpeg)

If you are facing this issue, it could be due to the password you are using to access the account. Some of the Deriv MT5 accounts have the feature of read-only and read-and-trade modes. These are differentiated by the passwords you use to log in.

The two types of passwords you have will log you in as either an “Investor” or “Main” user;  
Investor - read-only  
Main - read & trade

If this is the case, you must have 2 different passwords for each of your DMT5 accounts. If you are unable to remember the passwords set previously, you can reset them accordingly.

Please refer to this topic on the password reset: [Reset/Change Deriv MT5 password](https://community.deriv.com/t/reset-mt5-password-on-mobile/30635)

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

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<div class="post-metadata">

**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\
**Post date:** [October 10, 2022, 4:37am UTC](https://community.deriv.com/t/new-order-button-in-deriv-mt5-is-greyed-out/37603/2 "2022-10-10T04:37:21Z")

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