# No aparece mi cuenta Real en la plataforma de DERIV

**URL:** <https://community.deriv.com/t/no-aparece-mi-cuenta-real-en-la-plataforma-de-deriv/89081>\
**Category:** Cuentas\
**Tags:** account, mt5, derivapi\
**Created:** [January 22, 2026, 5:59pm UTC](https://community.deriv.com/t/no-aparece-mi-cuenta-real-en-la-plataforma-de-deriv/89081 "2026-01-22T17:59:02Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![argonon-alterer-2](https://avatars.discourse-cdn.com/v4/letter/a/a183cd/32.png) [@argonon-alterer-2](https://community.deriv.com/u/argonon-alterer-2)\
**Post date:** [January 22, 2026, 5:59pm UTC](https://community.deriv.com/t/no-aparece-mi-cuenta-real-en-la-plataforma-de-deriv/89081/1 "2026-01-22T17:59:02Z")

</div>

El dia de hoy me conecte a mi cuenta de DERIV y me lleve la sorpresa que mi cuenta real que he estado operando estos dias no se refleja …. si aparece activa en mi MT5 y me deja operar como si nada … pero cuando me meto al app y a la cuenta desde mi computador no aparece…. consulte con el chat y WA y no me dan razon 😠 … necesito ayuda porque me preocupa que no pueda retirar mis ganacias.

 ![WhatsApp Image 2026-01-22 at 10.45.58 AM](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f7a705a553281f742f387927efac6e0a342563f.jpeg)

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\
**Post date:** [January 22, 2026, 5:59pm UTC](https://community.deriv.com/t/no-aparece-mi-cuenta-real-en-la-plataforma-de-deriv/89081/2 "2026-01-22T17:59:02Z")

</div>

Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.