# No cashier in my account

**URL:** https://community.deriv.com/t/no-cashier-in-my-account/87424
**Category:** General Discussion
**Created:** [September 19, 2024, 12:10pm UTC](https://community.deriv.com/t/no-cashier-in-my-account/87424 "2024-09-19T12:10:36Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![calyces-agrafes-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/calyces-agrafes-2/32/7636_2.png) [@calyces-agrafes-2](https://community.deriv.com/u/calyces-agrafes-2)
#### Post date: [September 19, 2024, 12:10pm UTC](https://community.deriv.com/t/no-cashier-in-my-account/87424/1 "2024-09-19T12:10:36Z")

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“I am a payment agent, and I recently updated my account to the e-wallet version. However, I can’t find the cashier, and without it, I have no way to manage transactions for my clients. Could you please assist me with this issue?”

 ![Screenshot_20240917-133320](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/a/a0721be9029fc45017acfca4b0c28688229dd2b3.jpeg)

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### Author: ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)
#### Post date: [September 20, 2024, 9:00am UTC](https://community.deriv.com/t/no-cashier-in-my-account/87424/2 "2024-09-20T09:00:59Z")

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Dear @calyces-agrafes-2 . thank you for joining the community! We regret to note this. However, we would need to  
check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and  
protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

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### Author: ![acarina-acquent-2](https://avatars.discourse-cdn.com/v4/letter/a/7ab992/32.png) [@acarina-acquent-2](https://community.deriv.com/u/acarina-acquent-2)
#### Post date: [July 7, 2025, 7:00am UTC](https://community.deriv.com/t/no-cashier-in-my-account/87424/3 "2025-07-07T07:00:57Z")

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![IMG_5603](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/a/afc37a0713d51c88a430d9fc723ed5d6288498fe.png)  
this transcation didnt go through