# No conecta MT5 a Deriv Demo

**URL:** <https://community.deriv.com/t/no-conecta-mt5-a-deriv-demo/64252>\
**Category:** Español\
**Created:** [October 6, 2023, 8:05pm UTC](https://community.deriv.com/t/no-conecta-mt5-a-deriv-demo/64252 "2023-10-06T20:05:34Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![cabases-airhole-1](https://avatars.discourse-cdn.com/v4/letter/c/ad7895/32.png) [@cabases-airhole-1](https://community.deriv.com/u/cabases-airhole-1)\
**Post date:** [October 6, 2023, 8:05pm UTC](https://community.deriv.com/t/no-conecta-mt5-a-deriv-demo/64252/1 "2023-10-06T20:05:34Z")

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Hola a todos. Tengo un problema al querer utilizar la cuenta demo de deriv, y es que si bien COPIO y PEGO el numero de cuenta y me aseguro de que es la PASSWORD de la cuenta DERIV\_MT5 y de apuntar al ‘Deriv-Demo’. O sea: chequeo 3 veces todo. El MT5 se queda Girando como intentando conectar y finalmente no conecta con el server de Deriv. Mientras que si conecta facilmente con otros brokers. Lo intente varias veces ya. Existe alguna otra cosa que deba revisar? Es un problema de Deriv? Debo intentar en otro momento? A alguien la paso esto? Alguna sugerencia? Muchas gracias. 🙂

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [October 8, 2023, 3:05am UTC](https://community.deriv.com/t/no-conecta-mt5-a-deriv-demo/64252/2 "2023-10-08T03:05:25Z")

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Hola @cabases-airhole-1, ¡Gracias por unirte a nuestra comunidad! Con respecto a su problema de inicio de sesión en MT5, puede consultar los artículos siguientes para obtener más información:

> [@Log in using MT5 PC or mobile app application guideline](https://community.deriv.com/t/log-in-using-mt5-pc-or-mobile-app-application-guideline/49622):
>
> Dear Members, If you are unsure of how to connect your MT5 mobile app to the Deriv server, please follow the steps below: Remove your account from the MT5 mobile app: For iOS, swipe left on your account and hit Delete For Android, select your account, open Options, and hit Delete. Search for Deriv.com Limited. Add your MT5 account and log in with the same credentials. If this doesn’t work, reinstall the MT5 mobile app and repeat steps 2 and 3 To connect you…

También puede intentar restablecer su contraseña e intentarlo nuevamente. Sin embargo, si aún tiene problemas para iniciar sesión en su cuenta de demostración MT5, contáctenos a través del chat en vivo y estaremos encantados de ayudarle. Gracias.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.

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**Author:** ![cedrela-agrippa-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/cedrela-agrippa-2/32/5953_2.png) [@cedrela-agrippa-2](https://community.deriv.com/u/cedrela-agrippa-2)\
**Post date:** [October 31, 2023, 6:09am UTC](https://community.deriv.com/t/no-conecta-mt5-a-deriv-demo/64252/3 "2023-10-31T06:09:33Z")

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😳😳😳😳😳😳😳 that awesome ❤ it been God all the way

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**Author:** ![acholic-agisted-2](https://avatars.discourse-cdn.com/v4/letter/a/3ec8ea/32.png) [@acholic-agisted-2](https://community.deriv.com/u/acholic-agisted-2)\
**Post date:** [November 1, 2023, 2:23pm UTC](https://community.deriv.com/t/no-conecta-mt5-a-deriv-demo/64252/4 "2023-11-01T14:23:32Z")

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My account still does not open chart

 ![Screenshot_20231101-161455](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/c/c63fd54b2f6af61d4f76fd29e4743aaa7d85ab9f.png)

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**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\
**Post date:** [November 7, 2023, 12:49pm UTC](https://community.deriv.com/t/no-conecta-mt5-a-deriv-demo/64252/5 "2023-11-07T12:49:02Z")

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Hello @acholic-agisted-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat. We’re here to help and would be delighted to assist you further. Thank you!