# No email received

**URL:** <https://community.deriv.com/t/no-email-received/60705>\
**Category:** Payments & Transactions\
**Created:** [July 11, 2023, 8:17pm UTC](https://community.deriv.com/t/no-email-received/60705 "2023-07-11T20:17:38Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![capably-affaire-2](https://avatars.discourse-cdn.com/v4/letter/c/858c86/32.png) [@capably-affaire-2](https://community.deriv.com/u/capably-affaire-2)\
**Post date:** [July 11, 2023, 8:17pm UTC](https://community.deriv.com/t/no-email-received/60705/1 "2023-07-11T20:17:39Z")

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I’m not receiving the email to authorise the withdrawal

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [July 12, 2023, 3:06am UTC](https://community.deriv.com/t/no-email-received/60705/2 "2023-07-12T03:06:20Z")

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Hi @capably-affaire-2, thank you for joining our community! We are sorry to hear this. In regards to your issue, kindly check your spam mail and clear a few mails from your inbox. If your issue persists after trying the options above, please reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.

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>
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