# No Live chat icon on my Deriv screens **URL:** \ **Category:** General Discussion\ **Created:** [April 13, 2023, 10:11pm UTC](https://community.deriv.com/t/no-live-chat-icon-on-my-deriv-screens/53095 "2023-04-13T22:11:50Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![bestirs-acaters-2](https://avatars.discourse-cdn.com/v4/letter/b/6de8d8/32.png) [@bestirs-acaters-2](https://community.deriv.com/u/bestirs-acaters-2)\ **Post date:** [April 13, 2023, 10:11pm UTC](https://community.deriv.com/t/no-live-chat-icon-on-my-deriv-screens/53095/1 "2023-04-13T22:11:50Z")
Heloo Deriv Please activate live chat buttons on my profile. The virtual robot is not helpful. ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [April 14, 2023, 3:30am UTC](https://community.deriv.com/t/no-live-chat-icon-on-my-deriv-screens/53095/2 "2023-04-14T03:30:41Z")
Hello, @bestirs-acaters-2 . Thank you for joining the community! You may refer to the below link: > [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541): > > Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon on our webpage. If you’re logged in, you can also see it in your account. You can be assisted in languages o… For better assistance and protection of your account’s data, kindly contact us via LiveChat. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind.