# Nothing solved

**URL:** <https://community.deriv.com/t/nothing-solved/80950>\
**Category:** General Discussion\
**Created:** [February 27, 2024, 3:16pm UTC](https://community.deriv.com/t/nothing-solved/80950 "2024-02-27T15:16:50Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bingles-adjoint-2](https://avatars.discourse-cdn.com/v4/letter/b/df705f/32.png) [@bingles-adjoint-2](https://community.deriv.com/u/bingles-adjoint-2)\
**Post date:** [February 27, 2024, 3:16pm UTC](https://community.deriv.com/t/nothing-solved/80950/1 "2024-02-27T15:16:50Z")

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![1000205224](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/6/66132572b64e1361eddc3409d6311f2172260b9f.jpeg)  
Anyone help me please my cashier is locked and Account is disabled and I have my balance in mt5 I connect to live to talk agents and I used more than ten tickets no change this problem not solved now is one month I’m very sad

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**Author:** ![Syafiza](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/syafiza/32/5512_2.png) [@Syafiza](https://community.deriv.com/u/Syafiza)\
**Post date:** [February 28, 2024, 2:53am UTC](https://community.deriv.com/t/nothing-solved/80950/2 "2024-02-28T02:53:19Z")

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Hello @bingles-adjoint-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

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